Session message processing method, electronic equipment and computer readable storage medium

A message processing and message technology, applied in electrical components, transmission systems, etc., can solve the problems of customer service staff being too late to provide timely feedback, low processing efficiency, and reduced user experience, so as to improve processing time, save costs, and achieve automation and intelligence. Effect

Active Publication Date: 2020-01-17
TENCENT TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] At present, more and more online businesses are completed through instant messaging applications, especially for customer service personnel in enterprises who answer various needs and questions raised by users, they need to deal with a large number of online messages a day, and currently The processing of messages depends entirely on the manual processing of customer service personnel. Such processing is inefficient and expensive. If a large number of user needs and questions are received at the same time, the customer service personnel will not have time to give feedback, which will greatly reduce the user experience, and manual processing is unavoidable. to make a mistake

Method used

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  • Session message processing method, electronic equipment and computer readable storage medium
  • Session message processing method, electronic equipment and computer readable storage medium
  • Session message processing method, electronic equipment and computer readable storage medium

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Embodiment Construction

[0040] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art.

[0041] Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of embodiments of the present disclosure. However, those skilled in the art will appreciate that the technical solutions of the present disclosure may be practiced without one or more of the specific details, or other methods, components, means, steps, etc. may be employed. In other instances, well-known methods, ap...

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Abstract

The embodiment of the invention provides a session message processing method, electronic equipment and a computer readable storage medium, and belongs to the technical field of computers and communication. The method comprises the following steps: receiving a session message sent by a first user identifier in a current session; determining a label corresponding to the session message; determininga second user identifier corresponding to the tag; and creating a target session accommodating the first user identifier and the second user identifier. According to the session message processing method provided by the technical scheme of the embodiment of the invention, the label of the consultation message can be automatically determined, and the second user identifier is determined according to the label, so that the target session accommodating the first user identifier and the second user identifier can be automatically created, and the message processing efficiency and accuracy are improved.

Description

technical field [0001] The present disclosure relates to the field of computer and communication technologies, and in particular, to a conversation message processing method, electronic equipment, and a computer-readable storage medium. Background technique [0002] At present, more and more online businesses are completed through instant messaging applications, especially for customer service personnel in enterprises who answer various needs and questions raised by users, they need to deal with a large number of online messages a day, and currently for The processing of messages depends entirely on manual processing by customer service personnel, which is inefficient and expensive. If a large number of user needs and questions are received at the same time, customer service personnel will not have time to give feedback, which will greatly reduce user experience, and manual processing is unavoidable make mistakes. [0003] Therefore, a new conversation message processing me...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08
CPCH04L67/141
Inventor 田元沈奕杰
Owner TENCENT TECH (SHENZHEN) CO LTD
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