Voice information processing method and device
An information processing method and information processing device technology, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of no customers, provide voice services, and dullness, and achieve good service effects
Inactive Publication Date: 2020-05-15
BANK OF CHINA
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[0002] In the prior art, when the intelligent customer service system uses voice recognition technology, it mostly adopts basic functional processes such as recognizing the beginning, end and pause of the customer's voice input, converts the voice into text, and outputs a fixed message to the customer according to the preset dialogue mode. Although the artificial intelligence technology is used to analyze the customer's voice and simulate the human voice to answer the customer's questions, it can only deliver the preset fixed information to the customer, and the system answers single and dull. When the customer hears this kind of machine When answering, they often hang up the phone directly to terminate the chat, and the existing technology does not provide customized voice services for customers
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[0019] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0020] In the prior art, when the intelligent customer service system uses voice recognition technology, it mostly adopts basic functional processes such as recognizing the beginning, end and pause of the customer's voice input, converts the voice into text, and outputs a fixed message to the customer according to the preset dialogue mode. Although the artificial intelligence technology is used to analyze the customer's voice and simulate the huma...
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The invention provides a voice information processing method and device, and the method comprises the following steps: receiving client voice information; performing feature recognition on the clientvoice information to generate client feature information; carrying out extraction modeling on the customer feature information to generate a customer portrait model; and outputting matched response information to the customer according to the customer portrait model. According to the invention, the client portrait model is generated by receiving the client voice information to carry out feature recognition and then carrying out extraction modeling, customized service content can be provided for the client according to the client portrait model, the interest of the client is stimulated, and theclient can be better served.
Description
technical field [0001] The invention relates to the technical field of voice recognition, in particular to a voice information processing method and device. Background technique [0002] In the prior art, when the intelligent customer service system uses voice recognition technology, it mostly adopts basic functional processes such as recognizing the beginning, end and pause of the customer's voice input, converts the voice into text, and outputs a fixed message to the customer according to the preset dialogue mode. Although the artificial intelligence technology is used to analyze the customer's voice and simulate the human voice to answer the customer's questions, it can only deliver the preset fixed information to the customer, and the system answers single and dull. When the customer hears this kind of machine When answering, the phone is often hung up directly to terminate the chat, and the prior art does not provide customized voice services for customers. Contents o...
Claims
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IPC IPC(8): G10L15/02G10L15/06G10L15/22
CPCG10L15/02G10L15/06G10L15/22G10L2015/225G10L2015/227
Inventor 谷楠楠闫迎兵刘娟杜冰玉
Owner BANK OF CHINA