Intelligent voice service control method and device
An intelligent voice and voice technology, applied in voice analysis, voice recognition, subscriber special services, etc., can solve problems such as server operating load, intelligent voice service invalid service, and effective utilization of server resources, etc. The effect of reducing the time of invalid service state and improving the effective utilization rate
Active Publication Date: 2020-05-15
BANK OF CHINA
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Problems solved by technology
[0004] However, the existing intelligent voice service is often unable to meet customer needs due to various reasons. When the intelligent voice service cannot meet customer needs and still provide services to customers, the intelligent voice service will be in an invalid service state
If the intelligent voice service is in an invalid service state for a long time, it will bring unnecessary operating burden to the server that provides the intelligent voice service, resulting in a decrease in the effective utilization of server resources
Method used
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[0072] Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present invention are shown in the drawings, it should be understood that the invention may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present invention and to fully convey the scope of the present invention to those skilled in the art.
[0073] Such as figure 1 As shown, this embodiment proposes a method for controlling an intelligent voice service, and the method may include the following steps:
[0074] S10. Extract voice feature parameters from the voice data sent by the customer in this intelligent voice service;
[0075] Among them, the present invention can receive the customer's voice through the intelligent voice service, identify the question carried by the customer i...
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The invention discloses an intelligent voice service control method and device. The method comprises the following steps: extracting voice characteristic parameters from voice data of a client and inputting into a first voice emotion prediction model; obtaining a first prediction emotion output by the first voice emotion prediction model, inputting the current service duration of the current intelligent voice service and the user portrait of the client into a second voice emotion prediction model, obtaining a second prediction emotion output by the second voice emotion prediction model, according to the emotion types of the first prediction emotion and the second prediction emotion, determining the current emotion type of the client; acquiring a current emotion type of the client; and determining whether to continuously provide the intelligent voice service for the client; the method can determine that the intelligent voice service cannot effectively solve the problem of the client when the client has negative emotion, timely stops providing the intelligent voice service for the client, avoids or reduces the time when the intelligent voice service is in an invalid service state, reduces the operation burden of the server, and improves the effective utilization rate of server resources.
Description
technical field [0001] The invention relates to the field of voice recognition, in particular to a method and device for controlling intelligent voice services. Background technique [0002] With the development of voice recognition technology, intelligent voice service technology is constantly improving. [0003] At present, all kinds of enterprises use intelligent voice services to serve customers in order to reduce the cost of manual customer service. When a customer uses the intelligent voice service, the intelligent voice service can convert the voice data of the customer's inquiry into text data, search for a highly relevant answer in the database according to the text data, and feed back the answer in the form of text or voice data to the Customers to solve the problems asked by customers. [0004] However, the existing intelligent voice service is often unable to meet the needs of customers due to various reasons. When the intelligent voice service cannot meet the ...
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Login to View More IPC IPC(8): G10L15/22G10L15/02G10L15/06G10L25/03G10L25/12G10L25/63H04M3/51
CPCG10L15/22G10L15/02G10L15/06G10L25/12G10L25/03G10L25/63H04M3/51G10L2015/225
Inventor 黄文强季蕴青张懂胡玮易念胡传杰浮晨琪胡路苹黄雅楠李蚌蚌申亚坤王畅畅徐晨敏
Owner BANK OF CHINA