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Outbound method and device, computer equipment and computer readable storage medium

A computer program and technology for outgoing calls, applied in the direction of automatic exchange, telephone communication, electrical components, etc., can solve the problems of low success rate of outgoing calls and waste of outgoing call resources, so as to avoid low success rate of outgoing calls and avoid calling The effect of wasting resources

Active Publication Date: 2020-07-31
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the above-mentioned financial collection through outbound robot technology has the problem of low success rate of outbound calls, which causes a certain waste of outbound call resources

Method used

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  • Outbound method and device, computer equipment and computer readable storage medium
  • Outbound method and device, computer equipment and computer readable storage medium
  • Outbound method and device, computer equipment and computer readable storage medium

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Embodiment Construction

[0049] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0050] The outbound calling method, device, computer equipment, and computer-readable storage medium provided by the embodiments of the present application aim to solve the problem of outbound calls caused by the outbound robot making indiscriminate outbound calls to all outbound numbers in the user list in the traditional technology. Technical problems of low success rate and waste of outbound resources. The technical solution of the present application and how the technical solution of the present application solves the above technical problems will be described in detai...

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PUM

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Abstract

The application relates to an outbound method and device, computer equipment and a computer readable storage medium. The outbound method comprises the following steps: acquiring an outbound number tobe outbound and a historical call record corresponding to the outbound number; according to the historical call record, detecting whether the outbound frequency of the outbound number in a preset timeperiod reaches a preset frequency limit threshold value or not; and if not, initiating an outbound call to the outbound call number. By adopting the method, the outbound success rate can be improved,and the outbound resource waste is reduced.

Description

technical field [0001] The present invention relates to the technical field of intelligent voice services, in particular to an outbound call method, device, computer equipment and computer-readable storage medium. Background technique [0002] Outbound robot technology is a new intelligent voice service technology created for call centers. Through outbound robot technology, users can be dialed in real time. Compared with traditional manual calls, outbound robot has obvious advantages, such as high work efficiency and low operating costs. Low and so on, therefore, outbound robot technology is more and more used in various industries. [0003] The application of outbound robot technology in the field of financial technology is an example. In the financial collection scenario, after the financial institution provides a list of users who need to call for collection, the outbound robot can initiate an outbound call to the outbound number in the user list to carry out telephone co...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04M3/527
CPCH04M3/42221H04M3/527
Inventor 刘彦华
Owner SHENZHEN ZHUIYI TECH CO LTD