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Call data quality inspection method, device, computer equipment and storage medium

A technology of call data and computer programs, applied in telephone communication, surveillance/monitoring/test arrangement, electrical components, etc., can solve the problems of limited number of call data and low efficiency of call data quality inspection, and achieve the effect of improving quality inspection efficiency

Active Publication Date: 2020-10-09
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the outbound call efficiency of the voice robot is very high, and tens of thousands of call data are generated every day. However, the amount of call data for each person in the manual quality inspection is limited every day, and it is difficult to complete the full quality inspection of all call data, resulting in a detection efficiency is low

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  • Call data quality inspection method, device, computer equipment and storage medium
  • Call data quality inspection method, device, computer equipment and storage medium
  • Call data quality inspection method, device, computer equipment and storage medium

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Embodiment Construction

[0056] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0057] See Figure 1a, the present application provides an application environment for a call data quality inspection method. The voice robot 01 can perform voice interaction with users, for example, scenarios such as telemarketing, question and answer, consultation, and command execution. Wherein, the voice robot 01 includes but is not limited to robots of various service types such as outbound robots, chat robots, intelligent customer service, and intelligent assistants. Wherein, the internal structure of this voice robot can be referred to as Figure 1b As shown, the v...

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Abstract

The present application relates to a call data quality inspection method, device, computer equipment and storage medium. By obtaining the current call data to be inspected and analyzing the characteristics of the call data to be inspected according to preset call feature rules, the corresponding call data can be obtained. label, if the call label of the call data to be checked is an abnormal label, the call data to be checked is output to the quality inspection area that stores the call data that needs to be checked. It can improve the quality inspection efficiency.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to a call data quality inspection method, device, computer equipment and storage medium. Background technique [0002] With the development of information technology, voice robots have been widely used in many fields. For example, in terms of customer service, voice robots can provide independent online question and answer, consultation, instruction execution and other services through natural and smooth human-computer interaction. [0003] During human-computer interaction, the voice robot can automatically make outbound calls to users. In order to improve the quality and efficiency of the voice robot's outbound call, it is necessary to optimize the call method and content of the voice robot's outbound call by means of quality inspection call data. In the prior art, the call data generated by the automatic outbound call of the voice robot is manually chec...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/22
CPCH04M3/2227
Inventor 刘彦华汶林丁刘云峰
Owner SHENZHEN ZHUIYI TECH CO LTD