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Method and system for processing service nodes

A technology of business nodes and processing methods, applied in the field of data processing, can solve problems such as poor use experience of intelligent outbound call products, and achieve the effect of improving use experience

Active Publication Date: 2022-05-27
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiments of the present invention provide a method and system for processing service nodes, so as to solve the problems of poor user experience of smart outbound call products existing in the existing way of configuring service nodes

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  • Method and system for processing service nodes
  • Method and system for processing service nodes
  • Method and system for processing service nodes

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Embodiment Construction

[0040] The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0041] In this application, the terms "comprising", "comprising" or any other variation thereof are intended to encompass a non-exclusive inclusion such that a process, method, article or device comprising a list of elements includes not only those elements, but also no Other elements expressly listed, or which are also inherent to such a process, method, article or apparatus. Without further limitation, an element qualified by the p...

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Abstract

The present invention provides a service node processing method and system, the method is: analyze the configuration data, and build a plurality of first service nodes according to the analysis results; for each first service node, according to the preset service requirements, configure According to the attribute information of the first service node, it is determined that the first service node after configuring the attribute information is the second service node; for each second service node, according to the attribute information of the second service node, it is determined that all the pre-acquired call records hit The number of call records of the second service node; for each second service node, use all call records and the number of call records hitting the second service node to determine and display the hit rate of the second service node; use all second service nodes The hit rate of the node optimizes all the second service nodes, so that the optimized second service nodes can meet the actual application of each business, and improve the user experience of the smart outbound call product.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a processing method and system for a service node. Background technique [0002] With the development of science and technology, intelligent outbound call products are widely used in various fields. For example, in the banking field, telemarketing, satisfaction survey and return visit notification are implemented through intelligent outbound call products. [0003] The current intelligent outbound call products usually embed the service node visual configuration function, and configure the service node according to the service node visual configuration function. The current way of configuring service nodes is as follows: managers configure service nodes according to personal service experience. However, the subjectivity of configuring service nodes based on personal experience is too strong, resulting in that the configured service nodes cannot meet the actual applicatio...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F40/20G06Q30/00H04M3/523
CPCH04M3/5232G06Q30/01H04M3/523
Inventor 叶雪峰
Owner BANK OF CHINA