Voice quality inspection method and device, electronic equipment and storage medium
A speech and speech recognition technology, applied in the field of data processing, can solve problems such as slow retrieval speed, and achieve the effect of improving effectiveness
Active Publication Date: 2020-12-11
阳光保险集团股份有限公司
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[0004] The purpose of the embodiments of the present application is to provide a voice quality inspection method, device, electronic equipment, and storage medium to improve "when the content to be retrieved contains a large number of sentences, the sentences to be retrieved are retrieved one by one. slower" problem
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[0030] The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application.
[0031] In the speech quality inspection process, when the content to be retrieved contains a large number of sentences, the existing scheme is to retrieve the sentences to be retrieved one by one, but this scheme has the problem of relatively slow retrieval speed.
[0032] In view of the above problems, the inventors of the present application propose the following embodiments to solve the above problems after research and exploration.
[0033] see figure 1 , figure 1 It is a schematic structural block diagram of an electronic device 100 applying the voice quality inspection method and device provided in the embodiment of the present application. In the embodiment of the present application, the electronic device 100 may be, but not limited to, a smart phone, a tablet computer, a personal digital ...
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The invention provides a voice quality inspection method and device, electronic equipment and a storage medium. The method comprises the steps of obtaining a rule statement and a text to be subjectedto quality inspection; separately segmenting the rule statement and the text to be subjected to quality inspection by using a preset segmentation rule; determining a target first text segment from a plurality of first text segments according to a preset screening rule; pre-retrieving the target first text segment and a plurality of candidate sentences; if the similarity between the current candidate statement and the target first text segment is greater than a preset threshold, constructing a plurality of candidate segments containing the current candidate statement based on the position of the target first text segment in the regular statement; and formally retrieving the rule statement and the plurality of candidate segments to obtain a voice quality inspection result. In this way, the semantic retrieval efficiency is improved.
Description
technical field [0001] The present application relates to the technical field of data processing, in particular, to a voice quality inspection method and device, electronic equipment and a storage medium. Background technique [0002] Voice quality inspection refers to the retrieval and analysis of voice content, to determine whether the voice content contains the specified mandatory content and whether there is no specified prohibited content. Through the recording of the communication between the quality inspection agent and the customer, the behavior of the agent is restrained to comply with the operating specifications, and the behavior of the above personnel is guaranteed to comply with the company, industry and regulatory requirements. [0003] When the content to be retrieved contains a large number of sentences, the existing scheme is to retrieve the sentences to be retrieved one by one, but this scheme has the problem of relatively slow retrieval speed. Contents o...
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IPC IPC(8): G06F40/211G06F40/30G06F16/335G10L15/04G10L15/26
CPCG06F40/211G06F40/30G06F16/335G10L15/04G10L15/26Y02P90/30
Inventor 王建辉吕超杜新凯
Owner 阳光保险集团股份有限公司