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Intelligent dialogue method and system based on reading understanding model

A reading comprehension and model technology, applied in the field of intelligent dialogue methods and systems based on reading comprehension models, can solve problems such as restricting technical attempts and innovations, incompatibility with the characteristics of modular design banking operations, and the system not being able to apply banking scenarios well. , to achieve the effect of improving user experience and satisfaction, and the system answering accurately

Pending Publication Date: 2021-01-01
民生科技有限责任公司
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  • Application Information

AI Technical Summary

Problems solved by technology

However, this type of system cannot be well applied to banking business scenarios
First of all, there is no mature data set available for banking operations, which limits technology attempts and innovations. Secondly, the module design inside the existing dialogue system does not match the characteristics of banking operations.

Method used

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  • Intelligent dialogue method and system based on reading understanding model
  • Intelligent dialogue method and system based on reading understanding model
  • Intelligent dialogue method and system based on reading understanding model

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Embodiment Construction

[0054] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0055] The terms "first", "second" and the like in the specification and claims of the present disclosure are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It is to be understood that the terms so used are interchangeable under appropriate circumstances such that the embodiments of the disclosure described herein, for exampl...

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Abstract

An intelligent dialogue method and system based on a reading understanding model relates to the technical field of intelligent questions and answers, and comprises the following steps: S1, constructing an intelligent dialogue corpus comprising categories, paragraphs, questions and answers corresponding to each other; s2, obtaining a question input by a user and judging whether the input question contains a preset keyword or not; s3, respectively matching the input problem with each paragraph in the corpus to obtain the correlation between the input problem and each paragraph, and returning theparagraph with the highest undetermined correlation and the category corresponding to the paragraph in the corpus; s4, based on a machine reading understanding model, extracting an answer from the selected paragraph returned in S3, and outputting the answer to the user; and S5, according to the feedback of the user to the answer, retraining the machine reading understanding model, and completingiterative optimization of the machine reading understanding model. According to the intelligent dialogue method and system based on the reading understanding model provided by the invention, service-related questions proposed by a user can be accurately answered and assisted.

Description

technical field [0001] The invention relates to the technical field of intelligent question answering, in particular to an intelligent dialogue method and system based on a reading comprehension model. Background technique [0002] The banking operation business scenario refers to when the customer goes to the bank to handle business on the spot, and the bank staff handles specific business for the customer according to the different needs of the customer. At this time, when bank personnel conduct business operations, they usually have to keep in mind and be familiar with the operation of all business processes, and handle them for customers in a timely and accurate manner according to the business needs put forward by customers. But occasionally it is impossible to avoid temporary forgetting, so bank staff need to consult a large number of manuals to find the corresponding operation content or ask other personnel. This method not only wastes time, but also easily causes un...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/335G06F16/35G06F40/289G06F40/284G06F40/216G06Q40/02
CPCG06F16/3329G06F16/335G06F16/355G06F40/289G06F40/284G06F40/216G06Q40/02Y02D10/00
Inventor 李振鲍东岳张刚尹正傅佳美彭加欣吕亚波陈婷刘昊霖张晓迪
Owner 民生科技有限责任公司
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