Risk identification method and device, electronic equipment and storage medium

A technology of risk identification and risk level, which is applied in the field of electronic equipment and storage media, devices, and risk identification methods, and can solve problems such as escalation of complaints and inaccurate risk levels of complaint work orders
CN112651635APending Publication Date: 2021-04-13长沙市到家悠享网络科技有限公司
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Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
长沙市到家悠享网络科技有限公司
Publication Date
2021-04-13

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Abstract

The embodiment of the invention provides a risk identification method and device, electronic equipment and a storage medium. The risk identification method comprises the steps that parameter data of at least one parameter type corresponding to a target complaint work order is obtained; and according to the parameter data of the at least one parameter type, a risk identification model is utilized to identify a target risk level of the target complaint work order, and the risk identification model is obtained through training according to the parameter data of the at least one parameter type corresponding to the sample complaint work order and the risk level. According to the technical scheme provided by the embodiment of the invention, the identification accuracy of the security risk level of the complaint work order can be improved.
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Description

technical field

[0001] The embodiments of the present application relate to the technical field of computer applications, and in particular to a risk identification method, device, electronic equipment, and storage medium. Background technique

[0002] At present, when the customer service receives a complaint from a customer, it opens a blank electronic form and records content related to the complaint in the blank electronic form to create a complaint work order. At the same time, the customer service will also determine the risk level of the complaint work order based on its own experience, and assign the complaint work order to the matching customer service according to the risk level of the complaint work order. However, this manual method of determining the risk level of the complaint work order is not accurate enough. Of course, it is easy to escalate the complaint because the assigned customer service is not professional enough. Contents of the invention

[0003] ...

Claims

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