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Risk identification method and device, electronic equipment and storage medium

A technology of risk identification and risk level, which is applied in the field of electronic equipment and storage media, devices, and risk identification methods, and can solve problems such as escalation of complaints and inaccurate risk levels of complaint work orders

Pending Publication Date: 2021-04-13
长沙市到家悠享网络科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, this manual way to determine the risk level of the complaint work order is not accurate enough. Of course, it is easy to escalate the complaint because the assigned customer service is not professional enough

Method used

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  • Risk identification method and device, electronic equipment and storage medium
  • Risk identification method and device, electronic equipment and storage medium
  • Risk identification method and device, electronic equipment and storage medium

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Embodiment Construction

[0022] In order to enable those skilled in the art to better understand the solutions of the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application.

[0023] In some processes described in the specification and claims of the present application and the description in the above-mentioned drawings, multiple operations appearing in a specific order are included, but it should be clearly understood that these operations may not be performed in the order in which they appear herein Execution or parallel execution, the serial numbers of the operations, such as 101, 102, etc., are only used to distinguish different operations, and the serial numbers themselves do not represent any execution order. Additionally, these processes can include more or fewer operations, and these operations can be performed sequentially or in paral...

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Abstract

The embodiment of the invention provides a risk identification method and device, electronic equipment and a storage medium. The risk identification method comprises the steps that parameter data of at least one parameter type corresponding to a target complaint work order is obtained; and according to the parameter data of the at least one parameter type, a risk identification model is utilized to identify a target risk level of the target complaint work order, and the risk identification model is obtained through training according to the parameter data of the at least one parameter type corresponding to the sample complaint work order and the risk level. According to the technical scheme provided by the embodiment of the invention, the identification accuracy of the security risk level of the complaint work order can be improved.

Description

technical field [0001] The embodiments of the present application relate to the technical field of computer applications, and in particular to a risk identification method, device, electronic equipment, and storage medium. Background technique [0002] At present, when the customer service receives a complaint from a customer, it opens a blank electronic form and records content related to the complaint in the blank electronic form to create a complaint work order. At the same time, the customer service will also determine the risk level of the complaint work order based on its own experience, and assign the complaint work order to the matching customer service according to the risk level of the complaint work order. However, this manual method of determining the risk level of the complaint work order is not accurate enough. Of course, it is easy to escalate the complaint because the assigned customer service is not professional enough. Contents of the invention [0003] ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q30/00G06N3/04
CPCG06Q10/0635G06Q30/01G06Q10/06311G06N3/044G06N3/045
Inventor 黄思韵
Owner 长沙市到家悠享网络科技有限公司
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