Intelligent interaction method, device based on user emotion
An intelligent interaction and emotion technology, applied in neural learning methods, special data processing applications, speech analysis, etc., can solve problems such as the decline of user experience, and achieve the effect of improving user experience, improving accuracy, and reducing user complaint rates.
Active Publication Date: 2021-12-03
北京博瑞彤芸科技股份有限公司
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Problems solved by technology
In this way, it can solve the problem of user experience degradation caused by blind push regardless of user emotional changes, and it can also reduce user complaint rate, improve user experience, and improve the accuracy of pushed content
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[0067] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present invention, rather than all embodiments . Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0068] The information display platform and the social platform use an intelligent interaction method based on user emotions provided by Embodiment 1 of the present invention to extract the subject entity features of the information input by the user to obtain the entity information of the specific object that the user wants to explain, and according to the user input Emotion recognition processing of information to obtain recognition resul...
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The embodiment of the invention relates to an intelligent interaction method, device based on user emotion. The method comprises the following steps: collecting first input information; if the first input information is the voice type, performing voice emotion recognition on the first input information to generate a first emotion type; performing voice-text conversion on the first input information to generate first text data; if the first input information is the text type, taking the first input information as first text data; performing subject entity feature extraction on the first text data to generate a first entity data set; performing corresponding emotion recognition on the first text data to generate a second emotion type; generating a current user emotion type; if the first entity type data is an unknown entity type, executing a heuristic or pacifying response according to the emotion type of the current user; and if the emotion type of the current user is not the unknown entity type, extracting a first entity content record matched with the emotion type of the current user and pushing the first entity content record to the user. The method solves the problem that the user experience is reduced due to blind pushing regardless of the emotion change of the user.
Description
technical field [0001] The present invention relates to the technical field of natural language processing, in particular to an intelligent interaction method and device based on user emotions. Background technique [0002] With the rise and development of artificial intelligence technology, conventional information display platforms and social platforms have begun to add chat robot roles with intelligent response and intelligent push functions to improve user experience. However, we have found in practical applications that the content pushed by these virtual chatbots is based on the preset question-answer correspondence when processing content push, and the user's emotional changes are not identified during the process. Such a content push method that ignores user emotions can easily lead to a decline in user experience and even complaints when users are emotionally fluctuating, especially in a state of negative emotions. Contents of the invention [0003] The purpose o...
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IPC IPC(8): G06F40/30G06F40/284G06F40/242G06F16/33G06N3/04G06N3/08G10L15/22G10L15/26G10L25/63
CPCG06F40/30G06F40/284G06F40/242G06F16/3331G10L25/63G10L15/26G10L15/22G06N3/08G10L2015/225G06N3/045
Inventor 李响高峰杜正平刘沛丰
Owner 北京博瑞彤芸科技股份有限公司