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Outbound service processing method and device and electronic equipment

A technology for business processing and designated time, which is applied in the computer field, can solve the problem of low outbound call completion rate, achieve the effect of increasing the probability of inbound connection and improving the overall outbound call completion rate

Pending Publication Date: 2022-02-01
CHINA MOBILE GRP GUANGDONG CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The embodiment of the present application provides an outbound call service processing method, device, and electronic equipment to at least solve the problem of low outbound call completion rate in the prior art

Method used

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  • Outbound service processing method and device and electronic equipment
  • Outbound service processing method and device and electronic equipment
  • Outbound service processing method and device and electronic equipment

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Embodiment Construction

[0084] In order to make the purpose, technical solution and advantages of the present application clearer, the technical solution of the present application will be clearly and completely described below in conjunction with specific embodiments of the present application and corresponding drawings. Apparently, the described embodiments are only some of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0085] The technical solutions provided by various embodiments of the present application will be described in detail below in conjunction with the accompanying drawings.

[0086] See figure 1 , the embodiment of this application provides a method for processing outbound calls, such as figure 1 As shown, the method includes:

[0087] S102. Obtain h...

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PUM

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Abstract

The invention discloses an outbound service processing method and device and electronic equipment, and aims to at least solve the problem of low outbound call completing rate in the prior art. The outbound service processing method comprises the following steps: acquiring historical communication behavior information of a target number in a plurality of specified time periods, wherein the historical communication behavior information comprises a historical traffic use record and a historical call record; integrating the historical communication behavior information of the plurality of specified time periods to obtain communication behavior characteristics of the target number in the plurality of specified time periods; determining an outbound time period matched with the target number based on the plurality of specified time periods and the communication behavior characteristics of the target number in the plurality of specified time periods; and executing an outbound service for the target number based on the matched outbound time period.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to an outbound call service processing method, device and electronic equipment. Background technique [0002] Currently, outbound calls are one of the important and effective ways for operators to conduct product marketing, service promotion, and relationship maintenance with customers. [0003] In the prior art, shift scheduling is usually performed according to the classification of customer groups of the operation department, type of marketing business, emergency situation of marketing tasks, etc., and outbound call tasks are arranged and executed according to the shift scheduling table. However, there is a certain randomness in this way of performing outbound tasks according to the schedule schedule, and different users have different convenient time periods for answering calls, and making outbound calls to users according to the method in the prior art will cause th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22H04M3/51
CPCH04M3/2218H04M3/5141
Inventor 刘世伟吕景楠牟永乐
Owner CHINA MOBILE GRP GUANGDONG CO LTD