Telephone recall method and device, computer equipment and storage medium

Abstract

The invention discloses a telephone recall method and device, computer equipment and a storage medium, relates to the technical field of information, and mainly aims to avoid waste of system resources and reduce the risk of customer complaints. The method comprises the following steps: acquiring a to-be-analyzed unanswered polyphonic ringtone; judging whether the unanswered polyphonic ringtone contains keywords in a preset keyword library or not; if the unanswered polyphonic ringtone contains the keyword, determining category information corresponding to the unanswered polyphonic ringtone according to the contained keyword; if the unanswered polyphonic ringtone does not contain the keyword, classifying the unanswered polyphonic ringtone by using a preset classification model to obtain category information corresponding to the unanswered polyphonic ringtone; and based on the category information, determining a call re-calling strategy corresponding to the unanswered polyphonic ringtone, and performing call re-calling on the corresponding customer according to the call re-calling strategy. The method and the device are suitable for carrying out call recall on clients.

Description

technical field [0001] The present invention relates to the field of information technology, in particular to a telephone recall method, device, computer equipment and storage medium. Background technique [0002] The robot dispatching platform is an outbound call platform for intelligent voice robots. It calls out to millions of customers every day. The current outbound call completion rate is about 50%, that is, on average, one customer out of two does not answer the phone. [0003] At present, for customers who do not answer the phone, the robot dispatching platform will continue to call the customer. However, some customers’ calls are not connected because there may be errors in the phone number itself. For such customers, continuous dialing will cause a waste of system resources. In addition, for some customers who do not want to answer the call, if the robot dispatching platform continues to dial Phone calls may increase the risk of customer complaints and reduce cust...

AI Technical Summary

Problems solved by technology

However, some customers’ calls are not connected because there may be errors in the phone number itself. For such customers, continuous dialing will cause a waste of system resources. In addition, for some customers who do not want to answer the call, if the robot dispatching platform continues to dial Phone calls, which may increase the risk of customer complaints and reduce customer satisfaction

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