5G telephone bank business handling method, device and equipment and storage medium

Abstract

The invention provides a 5G telephone bank business handling method which can be applied to the 5G technology and the financial field. The method comprises the following steps: receiving a service handling request submitted by a user through a telephone bank; calling a service interface to determine that the current user has a requested service according to the incoming call number of the user; account information of business handling of the user is acquired; calling a service interface to query the requested service according to the account information and the incoming call number of the user; according to an interaction mode selected by the user, service information needing to be checked by the user is sent to the user through a 5G message, and the interaction mode comprises a video call; receiving service information checked by the user through the selected interaction mode; comparing the business information checked by the user with information provided by the service interface; and carrying out account business processing operation according to a comparison result. The invention further provides a 5G telephone bank business handling device, equipment, a storage medium and a program product.

Description

technical field [0001] The present disclosure relates to the fields of 5G technology and finance, and in particular to a method, device, equipment, medium and program product for handling business in 5G telephone banking. Background technique [0002] After the user opens an account in the bank, some functions of the account are not activated. When users need to use this function, they need to enable this part of the function before it can be used normally. Traditionally, the user needs to go to the bank's counter or use the bank's mobile banking or through the bank's telephone service hotline to open the relevant business functions. [0003] However, in the process of realizing the concept of the present disclosure, the inventors found that there are at least the following problems in the related technologies: when the user goes to the counter to open the function of the related business, the user needs to wait in line, which takes a long time, and the user's experience p...

AI Technical Summary

Problems solved by technology

[0003] However, in the process of realizing the concept of the present disclosure, the inventors found that there are at least the following problems in the related technologies: when the user goes to the counter to open the function of the related business, the user needs to wait in line, which takes a long time, and the user's experience poor

When a user uses mobile banking to handle business, the user needs to download a mobile banking software first, and the user needs to perform relevant operations according to the operation prompts of the mobile banking business, but due to the lack of good manual guidance, the user may fail to handle the business, and The user has not been able to understand the reasons for the failure of business processing in time

When the user dials the telephone banking service hotline to handle the business, there may be a long waiting time to connect to the manual customer service, and there may be unclear expressions and language barriers when the customer service is required to relay a large amount of information to the user.

These processing methods all have certain problems such as low efficiency of banking business processing, complicated business processing methods, and low user experience and satisfaction.

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