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Business processing method and device and storage medium

A technology of business processing and business, applied in data processing applications, electrical digital data processing, special data processing applications, etc., can solve problems such as misoperation, interrupt operation, repeated operation, etc.

Pending Publication Date: 2022-05-13
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, in the process of using online electronic channels to apply for financial services, due to the user's unfamiliarity with the system's operating procedures and / or functions for processing services, problems such as misoperation, repeated operations, or interruption of operations may occur, resulting in poor business efficiency for users. low

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  • Business processing method and device and storage medium
  • Business processing method and device and storage medium
  • Business processing method and device and storage medium

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Embodiment Construction

[0039] In the embodiments of the present application, words such as "first" and "second" are used to distinguish the same or similar items with basically the same function and effect. For example, the first chip and the second chip are only used to distinguish different chips, and their sequence is not limited. Those skilled in the art can understand that words such as "first" and "second" do not limit the number and execution order, and words such as "first" and "second" do not necessarily limit the difference.

[0040] It should be noted that, in the embodiments of the present application, words such as "exemplary" or "for example" are used as examples, illustrations or descriptions. Any embodiment or design described herein as "exemplary" or "for example" is not to be construed as preferred or advantageous over other embodiments or designs. Rather, the use of words such as "exemplary" or "such as" is intended to present related concepts in a concrete manner.

[0041] In t...

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PUM

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Abstract

The embodiment of the invention provides a service processing method and device and a storage medium, and relates to the technical field of artificial intelligence, and the method comprises the steps: carrying out the audio and video conversation with a first account in response to a conversation request of the first account; obtaining audio and video data generated in the dialogue with the first account; analyzing the audio and video data to obtain multimedia information of the first account; the multimedia information comprises biological characteristic information of the user, business voucher information and business application information; the information of the service application comprises a target of the service application; the business voucher information is used for determining the qualification of the user application target; determining user actual feature information preset by the first account; in the embodiment of the invention, under the condition that the biological characteristic information is matched with the actual characteristic information of the user and the service voucher information is matched with the preset condition, the service application is processed for the user, so that the user is not limited by time and space when handling the service, and the service processing efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to a business processing method, device and storage medium. Background technique [0002] With the development of information technology, online financial services have become the development trend of bank credit business. [0003] At present, in the process of using online electronic channels to apply for financial services, due to the user's unfamiliarity with the system's operating procedures and / or functions for processing services, problems such as misoperation, repeated operations, or interruption of operations may occur, resulting in poor business efficiency for users. low. Contents of the invention [0004] The embodiments of the present application provide a business processing method, device, and storage medium, which relate to the field of artificial intelligence technology and help improve the efficiency of business processing. [0005] In t...

Claims

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Application Information

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IPC IPC(8): G06F16/483G06Q40/02
CPCG06F16/483G06Q40/02
Inventor 任思洁
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA