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Technical service consultation management system based on big data

A technology of technical service and management system, which is applied in the field of technical service consulting management system based on big data, can solve the problems that the consultants cannot make clear judgments, and the consultants' questions cannot be answered in a timely and accurate manner, so as to reduce labor costs. The probability of customer service judgment is high, the accuracy is high, and the effect of improving timeliness

Pending Publication Date: 2022-07-08
安徽濯清信息科技有限公司
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Problems solved by technology

[0005] In order to overcome the above-mentioned technical problems, the purpose of the present invention is to provide a technical service consultation management system based on big data: through multiple comparisons and verifications, the consultation questions of the consultants can be finally and accurately judged, and the consultation questions can be accurately obtained. For a certain technical category, the consultants in the technical category are assigned to answer the questions of the consultants, which solves the problem that the existing online consulting management system cannot provide excellent technical services for multiple technical categories at the same time. The problems cannot be clearly judged, resulting in the problems that the consultants cannot get timely and accurate answers

Method used

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  • Technical service consultation management system based on big data

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Embodiment 1

[0031] see figure 1 As shown, this embodiment is a big data-based technical service consulting management system, including:

[0032] The information collection module is used to collect the identity information and text information of the consultant, and form the identity information and text information into a data packet and send it to the information initial classification module;

[0033]The information initial classification module is used to obtain the sub-text information according to the received data packets, classify the sub-text information, and obtain the pre-selected technical category YJ, then send the pre-selected technical category YJ and the data packet to the consulting management module, and the pre-selected technical category is not obtained. Class YJ sends the sub-text information and data packets to the information final sub-module, and is also used for information classification processing according to the reorganization information fed back by the info...

Embodiment 2

[0042] see figure 1 As shown, this embodiment is a big data-based technical service consulting management system, further comprising:

[0043] The information final division module is used to receive the sub-text information and data packets, and compare the sub-text information with the near-keywords. Delete the reorganization information corresponding to the pre-selected technical category YJ after the deletion instruction fed back by the information initial classification module, and send the corresponding reorganization information to the database for reprocessing according to the feedback reprocessing instruction. If there is no near key The word sends the data packet to the auxiliary classification module;

[0044] The auxiliary classification module is used to determine the technical category according to the text information, obtain the pre-selected technical category YJ, and send the pre-selected technical category YJ and data package to the consulting management mod...

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Abstract

The invention relates to the field of service management, and aims to solve the problems that an existing online consultation management system cannot provide excellent technical services for various technical categories at the same time, and cannot clearly judge problems consulted by consultants, so that the problems of the consultants cannot be timely and accurately replied. The technical service consultation management system based on the big data comprises an information acquisition module, an information initial classification module, an information final classification module, an auxiliary classification module, a consultation management module and a database. And then the consultant in the allocated technical category answers the question to the consultant, so that the probability of manual customer service judgment is reduced, the question reply timeliness is improved, the accuracy is higher, the aim of improving the question reply timeliness and accuracy of the consultant is achieved, and the development of technical services is promoted.

Description

technical field [0001] The invention relates to the field of service management, in particular to a technical service consulting management system based on big data. Background technique [0002] With the development of modern science and technology, the product structure is improving day by day, and the technical precision and complexity are constantly improving. The technical service has developed from the pure after-sales service to the pre-sales service, that is, the problems of the consultants are carried out before the new products are sold. The perfect solution can avoid or reduce after-sales problems, so it is very necessary to provide a complete set of basic and complete technical services before the product is delivered and used. [0003] The existing online consulting management system has high-capacity service processing capabilities and takes into account the different needs of various industries, but the online consulting management system cannot provide excell...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/35G06F40/284G06Q30/00
CPCG06F16/332G06F16/35G06F40/284G06Q30/01
Inventor 徐梦云李晓李蓓蕾
Owner 安徽濯清信息科技有限公司
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