The invention provides an operation and maintenance
process optimization method and
system applied to operation and maintenance technical services, and relates to the technical field of operation and maintenance technical services. Firstly, scene features, execution association relationships and resource demand attributes in an operation and maintenance
task demand document are collected to form an operation and maintenance task information set; and meanwhile, collecting real-time operation state data and capability dimension information of the service nodes to construct dynamic capability portraits of the service nodes. And then, based on the scene features and the scene
adaptation capability, executing bidirectional
adaptation processing to generate a preliminary
adaptation result, identifying and resolving
resource supply conflicts in the preliminary adaptation result, and generating a final adaptation scheme. And finally, integrating an operation and maintenance task execution sequence and service node
resource supply arrangement according to the final adaptation scheme to form an operation and maintenance
process optimization scheme, and dynamically evolving and calibrating the scheme content according to real-
time data in the execution process. The operation and maintenance task can be accurately allocated, the flexibility and adaptability of the operation and maintenance process are improved, and the operation and maintenance
service quality and efficiency are improved.