Search result generation method and device

Abstract

The invention provides a search result generation method and device.The method comprises the steps that search information input by a target user is obtained; screening a data set related to the search information from a preset full data set as a candidate data set; matching the search information with historical related information, and taking a user corresponding to the matched historical related information as a candidate contact person; determining an associated data set corresponding to the search information according to the search information and a pre-established knowledge graph and standard question theme corpus; and determining a search result corresponding to the search information according to the candidate data set, the candidate contact person and the associated data set. According to the application, the search result determined based on the candidate data set, the candidate contact person and the associated data set can be returned only by inputting the search information once, and the search result is more comprehensive and better meets the use requirements of the user.

Description

technical field [0001] The present application relates to the field of computer applications, and in particular, to a method and apparatus for generating search results. Background technique [0002] There are usually some special systems in the financial market field or other fields, such as an information management system and a transaction management system in the financial market field. In the process of using the unfamiliar scenes and functions in the special system, the common problems are in the form of "how to use a certain function", "how to solve a certain problem encountered in the system", "how to use a certain function in the system". If you encounter some kind of problem, who should you contact to solve it”, etc. At this time, users can search in the dedicated system to find solutions. [0003] At present, the search function and user help function of the dedicated system are implemented independently of each other. For the search function, the search bar gen...

AI Technical Summary

Problems solved by technology

[0004] However, whether it is the search function or the user help function, for some users who cannot accurately describe their own help needs, such as colloquial expressions or typos, empty results will be returned in the search bar, resulting in users being unable to find solutions smoothly; Additionally, proprietary systems often do not support candidate contacts and do not support the provision of associated profiles

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