Method and device for call center operation

A technology of call center and agent device, which is applied in the direction of selection device, selection device, special data processing application, etc. Effect of labor saving and efficiency suppression

Inactive Publication Date: 2003-08-06
KAWATETABU SYST KAIHATSU
View PDF3 Cites 7 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0018] Now, under such circumstances, it is impossible to carry out joint work between the predictive signaling device after equipment expansion and the call center that is already in operation, for example, the operator who is using the predictive signaling device and the operator of the call center that is already in operation cannot be performed Call forwarding of additional data between or unified management of operators, etc.
In addition, in the call center, it is sometimes difficult to comprehensively manage multiple call centers because the operation status cannot be notified to other systems

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method and device for call center operation
  • Method and device for call center operation
  • Method and device for call center operation

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0107] Hereinafter, embodiments of the present invention will be described in detail using drawings.

[0108] First, embodiments of the first to third inventions of the present application will be described in detail.

[0109] FIG. 1 is a block diagram showing an overall configuration of a usage mode of a plurality of call center operating devices 10 to which the first embodiment of the first invention to the third invention of the present application is applied.

[0110] In this figure, in the call center in which the call center device 3 is installed, the dial-out business of calling to the customer's telephone 5 via the public telephone line 1 and the service of receiving a call from the customer's telephone 5 via the public telephone line 1 are performed. Dial-in services for calls. In the call center, multiple operators perform dial-out and dial-in services.

[0111] Furthermore, a plurality of call center operating devices 10 are connected to these plurality of call ce...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

Multiple-call-center operation device which is provided with an operator collective management device that determines, for each call center, the increase / decrease of the number of operators in charge of an outbound job and transmits the determined result to relative call centers, thereby centrally controlling the number of operators responsible for an outbound job in a plurality of call centers. Human resource and facility resource dependent also on the number of operators are effectively used, maintenance management of database or the like is effected more efficiently, and customer-call telephone charges are restricted, whereby overall call center operating costs are restricted.

Description

technical field [0001] The present invention relates to a call center operating system. In particular, the first to third inventions of the present application relate to an operating system of a plurality of call centers in which a plurality of operators are in charge of dialing out calls to customers and dialing in calls based on calls received from customers. In particular, effective use of equipment resources depending on the human resources and number of operators of the call center can be achieved, and the overall call center operating cost can be suppressed by further improving the efficiency of maintenance management such as databases and suppressing telephone charges for customers. A plurality of call center operating methods, a plurality of call center operating devices, and a computer-readable recording medium on which a computer program is recorded relating to the plurality of call center operating devices. [0002] The 4th invention to the 7th invention of the pre...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/523H04M3/60H04Q3/64
CPCH04M3/5175H04Q2213/13353H04Q2213/13389H04M3/5158H04M3/60H04Q2213/13107H04Q2213/13148H04M3/5237H04Q2213/13072H04Q2213/13093H04M3/5183H04Q3/64H04Q2213/13103H04Q2213/1322H04Q2213/13349H04M3/42
Inventor 吉泽功上原谦一郎樱田和之
Owner KAWATETABU SYST KAIHATSU
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap