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System and method for aggregate portfolio client support

a portfolio client and client technology, applied in the field of customer support services, can solve the problems that financial advisors at call centers or other facilities asked to service that type of clientele may be hampered in their ability to fully service those relationships

Inactive Publication Date: 2006-05-18
CHASE MANHATTAN BANK U S A NAT ASSOC +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Financial advisors at call centers or other facilities asked to service that type of clientele may be hampered in their ability to service those relationships fully, because when a call or other contact arrives the financial advisor may only be able to pull up a single account related to that customer.
Other problems exist.

Method used

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  • System and method for aggregate portfolio client support
  • System and method for aggregate portfolio client support
  • System and method for aggregate portfolio client support

Examples

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Embodiment Construction

[0015] The present invention provides a method and system for enhancing client-advisor relationships by providing the ability to aggregate reporting of various client financial accounts, a vehicle to perform advanced analysis and enriched reporting regarding client account information, and an online platform for communication between clients and advisors.

[0016] Account data aggregation of the present invention may include gathering, at an account holder's request or other authorizing event, account or other information from designated websites and other sources using the account holder's personal identification number (“PIN”) or other form of authorization and making that user's account information available at a single website (or view) operated by the aggregator. For example, a user may provide the system with information related to various institutions (or other sources) at which the user has assets (e.g., accounts, stocks, personal property, non-financial assets, etc.). The use...

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PUM

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Abstract

As system for facilitating client and advisor communications which may include a port to an aggregate database of a client's holdings and profile. When servicing or analyzing a client's financial needs, a financial advisor at a call center or other facility may be presented with a screen displaying some or all of the client's accounts, profile or analysis tools, collected via Internet or other sources. Other parties, including the client, may be offered access to the same, similar or related data and the financial advisor's analysis via a Web browser or other interface.

Description

CROSS-REFERENCE TO RELATED APPLICATION [0001] This application claims priority from provisional application Ser. No. 60 / 244,914, filed Nov. 2, 2000, which is incorporated by reference.FIELD OF THE INVENTION [0002] The invention relates to the field of customer support services, and in particular, to providing an automated, network tool to permit advisors at call centers and other facilities to manage financial and other client inquiries using a portfolio aggregator and related tools. BACKGROUND OF THE INVENTION [0003] In the financial services industry, the ability of an organization to provide enhanced customer service may be a valuable competitive advantage. Within the financial industry, certain categories of customers tend to have a range of financial needs and use a variety of financial vehicles to meet their needs. For instance, comparatively higher net worth individuals may maintain a number of cash, securities, insurance, credit and other accounts within a financial institut...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06Q40/00
CPCG06Q40/00G06Q40/02G06Q40/06
Inventor DEL REY, BERNARD M.SHEEHAN, MARK R.WELDON, DONALD J. JR.
Owner CHASE MANHATTAN BANK U S A NAT ASSOC
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