Third-party application chat integration
a third-party application and chat technology, applied in the field of messaging systems, can solve the problems of inability to experience the seemingly instant delivery of a message in the world of electronic mail, the inability to adapt to minor latencies associated with electronic mail, and the lack of several elements common in the realm of real-time communication systems
Inactive Publication Date: 2008-05-01
IBM CORP
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AI Technical Summary
Benefits of technology
[0011]Additional aspects of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The aspects of the invention will be realized and attained by means of the elements and combinations particularly pointed out in the appended claims. It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
Problems solved by technology
Despite the ubiquity of electronic mail, asynchronous communications systems lack several elements common in the realm of real time communications systems.
In particular, the seemingly instant delivery of a message cannot be experienced in the world of electronic mail.
In an real-time society, the minor latencies associated with electronic mail often cannot be suitable for the task at hand where a real-time conversation will be required in addressing a problem or performing a collaborative task.
Yet, while interactions with the third-party application can be expressly associated with data in the third-party application, for threads of conversation produced by a messaging system, the threads of conversation cannot be expressly associated with data in the third-party application.
Consequently, persisted threads of conversation relating to data in a third-party application lack the requisite context provided by the data of the third-party application.
Method used
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Embodiment Construction
[0018]Embodiments of the present invention provide a method, system and computer program product for third-party application chat integration. In accordance with an embodiment of the present invention, a user interface for a messaging system can be configured to manage and display chat postings in a thread of conversation. Concurrently, a communicative linkage can be established with a third-party application and an external record can be located in the third-party application from the user interface of the messaging system. Thereafter, the thread of conversation can be persisted in association with the external record in the third-party application. In this way, the thread of conversation can acquire context by way of the external record of the third-party application.
[0019]In illustration, FIG. 1A is a screenshot of a messaging system user interface configured for third-party application chat integration. The messaging system user interface 100 can provide a visual user interface ...
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Embodiments of the present invention address deficiencies of the art in respect to persisting threads of conversation from a messaging system and provide a method, system and computer program product for third-party application chat integration. In an embodiment of the invention, a method for third-party application chat integration can be provided. The method can include managing a thread of conversation in a messaging system, selecting at least a portion of the thread of conversation for persistence, locating information in an external, third-party application, and associating at least a portion of the thread of conversation with the located information in the external, third-party application.
Description
BACKGROUND OF THE INVENTION[0001]1. Field of the Invention[0002]The present invention relates to the field of messaging systems including persistent chats and instant messaging, and more particularly to the persistence of a thread of conversation managed in a messaging system.[0003]2. Description of the Related Art[0004]Real time communications systems provide a substantial enhancement over more traditional, asynchronous communications systems. Electronic mail delivery systems, the prototypical asynchronous communications systems, in its time represented a giant leap forward in respect to global interpersonal communications. Prior to electronic mail, individuals primarily communicated via telephone, facsimile and post. With electronic mail, however, individuals expect near instant delivery of text, and even imagery, audio and video, without incurring the delay typical of the postal system, or the expense associated with telephony and fax technologies.[0005]Despite the ubiquity of el...
Claims
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Login to View More IPC IPC(8): G06F15/16
CPCG06Q10/107H04L51/04H04L12/581G06Q10/109
InventorWILCOX, ERIC M.GEYER, WERNERHILL, CHARLES R.KOGAN, SANDRA L.
OwnerIBM CORP