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System and method for remote monitoring of print systems

a print system and system technology, applied in the direction of fault response, digital output to print units, instruments, etc., can solve the problems of system failure to diagnose the complication based on the error code or troubleshoot the printing component, and significant down time for the printing system

Inactive Publication Date: 2009-08-20
FUJIFILM NORTH AMERICA CORP
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

While these systems of error detection and notification have been an improvement to the field, they are still lacking in many facets.
For example, although a user of a printing component will be made aware of the fact that an error has occurred, the printing system will not diagnose the complication based on the error code or troubleshoot the printing component to uncover the source of the problem.
Although users of printing components can contact qualified professionals to troubleshoot the problem, such troubleshooting is often a lengthy process that results in significant down time for the printing system.

Method used

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  • System and method for remote monitoring of print systems
  • System and method for remote monitoring of print systems
  • System and method for remote monitoring of print systems

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Embodiment Construction

[0030]In general, the present invention relates to systems and methods for remotely monitoring a user's print system. As described in greater detail below, and as will be appreciated by those skilled in the art, the various embodiments of the present invention provide methods and systems that dynamically monitor printing systems permitting users of the printing systems to react swiftly and efficiently to overcome any problems that may arise in connection with such printing systems.

[0031]Certain embodiments of the present invention will now be discussed with reference to the aforementioned figures, wherein like reference numerals refer to like components. Turning first to the schematic of FIG. 1, a system 100 according to an embodiment of the present invention is shown. In general, the system 100 allows users 102 who are connected to a server 104 via a network 103 to more efficiently manage their printing system(s) 105.

[0032]Each of the users 102 has a processor 107, such as a person...

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Abstract

A system and method for remotely monitoring and servicing user's print system including the ability to diagnose a problem with a user's print system based on properties monitored from such system and creating a query that predicts the source of the problem based on past history for this print system and other user's print systems.

Description

CROSS-REFERENCE TO RELATED APPLICATION[0001]This application is a continuation of U.S. application Ser. No. 11 / 741,168 filed on Apr. 27, 2007 entitled “System And Method For Remote Monitoring of Print Systems” which claims the benefit of U.S. Provisional Application Ser. No. 60 / 795,531 filed Apr. 27, 2006, entitled “A System and Method for Remote Monitoring of Print Systems,” the entire disclosure of both of which is incorporated herein by reference.BACKGROUND OF THE INVENTION[0002]1. Field of the Invention[0003]The present invention relates generally to systems and methods for remotely monitoring and servicing users' print systems.[0004]2. Description of Related Art[0005]Over the past several years, the printing industry has undergone numerous improvements resulting in improved printed products and services for customers. These improvements include the use of networks to help diagnose and treat problems with user's print related systems.[0006]For instance, in certain systems, a com...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F3/12
CPCG03G15/55G03G15/5079G06F11/0733G06F11/0748G06F11/079G06F11/0793G06F11/2294H04N1/00002H04N1/00015H04N1/00031H04N1/00045H04N1/00053H04N1/00061H04N1/00076H04N1/00079H04N1/0009H04N1/00344G06F3/1294
Inventor JOHNSON, NEILSCHROEDER, DONALDSYLVESTER, PHILIPDONIGAIN, PATRICKDREYER, JONATHANCONDON, MATTHEWLAFLEUR, JAMES M.
Owner FUJIFILM NORTH AMERICA CORP
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