System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns
Inactive Publication Date: 2015-12-31
AVAYA INC
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AI Technical Summary
Benefits of technology
The patent describes a method and apparatus for aiding email recipients in managing inbound email by detecting and responding to patterns of activity and behavior. The system analyzes statistics from previous email messages and detects patterns in the behavior of the recipient and the way they respond to email from different senders. The system can identify patterns specific to a particular sender or the way the recipient responds to email from a group of senders. The system can also suggest pre-existing rules for treatment of new emails or propose new rules based on the behavior of the recipient. Overall, the system helps email recipients manage their inbox more efficiently by automating the process of prioritizing and responding to email.
Problems solved by technology
The volume of e-mail, inclusive of voice-to-text messages, arriving in a recipient's inbox can be both unpredictable and overwhelming.
Depending on a person's meeting schedule, there may be insufficient time to read, let alone acknowledge and respond to, even a fraction of the e-mail that may arrive in the course of a business day.
While rules-based approaches to dealing within the management of e-mail messages are well known, they are somewhat inflexible and typically require a substantial effort on the part of the user for setup and maintenance.
As a result, e-mail users may be slow or unwilling to embrace such approaches.
A lack of effective techniques and systems for dealing with such problems as a transient increase in the volume of unread messages in an inbox can be stressful to the email recipient and result in less efficient usage of email as a business tool.
Method used
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Embodiment Construction
[0029]Systems and techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by a plurality of senders and intended for a recipient. Patterns of sender activity, recipient message management behavior, and / or message response behavior are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient and correlating them with recipient behavior Before the recipient reads or manages a new email, a determination is made as to whether any deviation from an identified pattern exists with respect to the volume or a rate of change in the volume of new emails in the recipient's email account, or the rate at which the recipient is to read or manage (e.g., to reply, delete without reading, delete after reading, forward, fla...
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Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and / or message response behavior, relating to treatment of messages from individual senders and / or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and / or a new rule specifying treatment of at least some messages from the sender of the email is proposed.
Description
BACKGROUND OF THE INVENTION[0001]1. Field of the Invention[0002]Embodiments of the present invention generally relate to messaging in communication systems and, more particularly, to systems and methods for managing high volumes of incoming messages.[0003]2. Description of the Related Art[0004]The volume of e-mail, inclusive of voice-to-text messages, arriving in a recipient's inbox can be both unpredictable and overwhelming. Depending on a person's meeting schedule, there may be insufficient time to read, let alone acknowledge and respond to, even a fraction of the e-mail that may arrive in the course of a business day. This issue is only exacerbated when the recipient must travel, attend training or seminars, or is out of the office (e.g., on vacation).[0005]While rules-based approaches to dealing within the management of e-mail messages are well known, they are somewhat inflexible and typically require a substantial effort on the part of the user for setup and maintenance. As a r...
Claims
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Login to View More IPC IPC(8): H04L12/58G06N5/04
CPCH04L51/02
InventorKLEMM, REINHARDKRISHNAN, PARAMESHWARANSINGH, NAVJOT
OwnerAVAYA INC