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Trend identification and behavioral analytics system and methods

a trend identification and behavioral analytics technology, applied in the field of trend identification and behavioral analytics system and methods, can solve the problems of inability to track the evolution of topics, ineffective identification of current efforts to track emerging topics, and inconvenient search types for newly created words or terms

Active Publication Date: 2017-09-21
MATTERSIGHT CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

The present patent describes a system and method for analyzing data related to trends. The system includes a processor and an analysis module that analyze data from communications, such as voice calls and social media posts, and identify trending terms based on the frequency of occurrence and co-occurrence of terms. The system can also compare the trending terms to a library of pre-defined terms and identify one or more trend parameters and trend factors. The system can also communicate the trending terms to a communication distributor or display them to a user. The technical effects of the patent include improved analysis of data related to trends and improved identification of relevant information.

Problems solved by technology

In particular, this type of search is not useful for newly created words or terms.
Moreover, current efforts to track emerging topics are generally ineffective at identifying short-lived or newly emerging topics, and may not be able to track the evolution of topics over time.

Method used

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  • Trend identification and behavioral analytics system and methods
  • Trend identification and behavioral analytics system and methods
  • Trend identification and behavioral analytics system and methods

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Embodiment Construction

[0021]The present disclosure advantageously describes methods and systems that identify trends and relationships between terms in data streams, such as collected data or data provided by a customer. In particular, the present disclosure includes an unsupervised algorithm that in part identifies statistically significant changes in the frequency of use and co-occurrence of terms to identify trend information. Preferably, this algorithm and the processes herein identify this trend information without reference to a library or database of pre-defined terms, which can advantageously permit identification of new trends that might be identified using new or different terminology than a conventional topic or trend.

[0022]For the purposes of promoting an understanding of the principles of the present disclosure, reference will now be made to the embodiments illustrated in the drawings, and specific language will be used to describe the same. It is nevertheless understood that no limitation t...

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Abstract

Methods, apparatus, and systems for analyzing data trends are described herein. The present disclosure includes the identification of trending terms in data through the use of an unsupervised algorithm. Trends are identified and counted during a first and second time period. The frequency and co-occurrence of groups of terms is compared to determine a set of trending terms without reference to a library of pre-defined terms. The set of trending terms is displayed to a user.

Description

TECHNICAL FIELD[0001]The present disclosure generally relates to methods, apparatus, and systems that identify relationships between data and providing this to a user, and more specifically identify trending terms in data through the use of an unsupervised algorithm.BACKGROUND OF THE DISCLOSURE[0002]The increasing availability of large scale data streams in recent years has led to efforts to track emerging topics. Emerging topics directed to politics, sports, world events, celebrity news, and other themes can appear in a variety of data sources including news feeds and social media. These emerging topics are sometimes known as “trends,” and current and popular emerging topics are said to be “trending.” Often, studies on emerging topics are centered on how new trends emerge, the longevity of trends, and the types of topics likely to trend.[0003]Current efforts to track emerging topics generally include keyword-based searches. In this case, a search for emerging topics is conducted ac...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06N99/00G06N5/04G06N20/00
CPCG06N5/04G06N99/005G06N5/045G06F40/279G06N20/00
Inventor DANSON, CHRISTOPHERBROWN, DOUGLASWARFORD, ROGERTRABA, ANDREWHELLER, JORDANA
Owner MATTERSIGHT CORP
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