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Methods and apparatus for providing on-demand assistance for a wireless device

A wireless communication device and wireless technology, applied to equipment with user assistance functions, branch equipment, program control devices, etc., can solve the problems that wireless devices are difficult to store and solve user characteristics or problems, and cannot provide assistance

Inactive Publication Date: 2011-12-14
QUALCOMM INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, storage limitations of wireless devices make it difficult for wireless devices to store and address every conceivable feature or problem a user may encounter
Furthermore, as new functionality or applications are added to a wireless device during the life of the wireless device, pre-existing helper applications may not be able to use the new functionality or applications or solve the problems of the new functions or applications. Provide assistance in the process of encountering problems
Additionally, many of the problems a user encounters may be unique to that user and thus cannot be resolved in a generic help application

Method used

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  • Methods and apparatus for providing on-demand assistance for a wireless device
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  • Methods and apparatus for providing on-demand assistance for a wireless device

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Embodiment Construction

[0037] The present apparatus, apparatus, methods, computer readable media and processors will now be described more fully hereinafter with reference to the accompanying drawings, in which aspects of the invention are shown. However, the apparatus, apparatus, methods, computer-readable media, and processors may be embodied in many different forms and should not be construed as limited to the aspects set forth herein; rather, these aspects are provided so that this summary will be exhaustive completeness, and will fully convey the scope of the invention to those skilled in the art. Like numbers refer to like elements throughout.

[0038] The present apparatus, apparatus, methods, computer readable media and processors provide on-demand user assistance on wireless communication devices. The user assistance is provided in the form of a demonstration routine provided by a user assistance module executing on the wireless communication device. The user assistance module allows a us...

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PUM

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Abstract

Methods, devices, apparatus, computer-readable media and processors are provided that allow for on-demand user-assistance in a wireless communication device. User assistance is provided by demonstration routines that are stored locally and / or remotely, and which may be standard routines or customized routines to address the needs of the device user. The demonstration routines are accessed, and in some applications communicated to the wireless device, seamlessly to allow for a highly efficient means of providing user-assistance.

Description

[0001] Claiming priority under 35 U.S.C. §119 [0002] This patent application claims priority to Provisional Application No. 60 / 660,917, filed March 11, 2005, entitled "METHODS AND APPARATUS FORPROVIDING ON-DEMAND ASSISTANCE FOR A WIRELESS DEVICE," which is assigned hereto Assignee and is hereby expressly incorporated herein by reference. technical field [0003] The described aspects relate generally to wireless communication devices and network communications. More particularly, the described aspects relate to providing on-demand assistance to wireless device users in the form of interactive presentations. Background technique [0004] Wireless networking connects one or more wireless devices to other computer devices without a direct electrical connection, such as copper wire or fiber optic cable. A wireless device communicates data, usually in the form of packets, across a wireless or partially wireless computer network and opens a "data" or "communication" channel o...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M1/247G06F9/44H04M1/72406
CPCG06F9/4446H04M1/72525H04M2250/56G06F9/453H04M1/72406H04L12/16
Inventor 肯尼·福克蒂亚·曼宁·卡塞特埃里克·奇·庄·叶
Owner QUALCOMM INC