Service intelligent navigation method and system

A technology of intelligent navigation and service classification, which is applied in the field of intelligent navigation and can solve problems such as failure to automatically return service information

Active Publication Date: 2009-08-05
INST OF COMPUTING TECH CHINESE ACAD OF SCI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to overcome the inability in the prior art to automatically return service information related to the question according to the user's question, thereby providing a method and system that can automatically navigate the user's question

Method used

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  • Service intelligent navigation method and system
  • Service intelligent navigation method and system

Examples

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Embodiment Construction

[0082] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0083] In this embodiment, an intelligent navigation method for searching and using mobile services is taken as an example to describe how the present invention implements intelligent navigation for user sentences. The intelligent navigation described in the present invention includes two aspects. One is that the user knows the name of a service and needs to know the specific attribute information of the service. For example, the user knows the color ring service and needs to ask about the charge information of the color ring service At this time, the intelligent navigation should return the information on the tariff of the color ring service; second, the user does not know the name of the specific service. For example, if the user asks "Where can I download Jay Chou's Thousand Miles?" Navigate it to a specific service (such as ring back tone s...

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Abstract

The invention provides a service intelligence navigation method, including the steps of: carrying out grammar matching based on metadata for word segmentation result of query proposed by a user; finding out a matched word model mode according to the word segmentation result and acquiring the service classification to which the matched word model mode belongs; carrying out matching search to the word segmentation result and descriptive information or business information and obtaining a first candidate service classification list; acquiring service from the only candidate service classification of the first candidate service classification list and returning the service to the user; if the candidate service classifications are two or more than two, carrying out fuzzy reading of non-login string in the query and obtaining a second candidate service classification list; carrying out fusion operation according to the first candidate service classification list and the second candidate service classification list and obtaining common candidate service classification; if the common candidate service classification is only one, returning the service to the user; if the common candidate service classification does not exist or is more than one, then showing the navigation is a failure.

Description

technical field [0001] The invention relates to natural language processing in the field of artificial intelligence computers, in particular to intelligent navigation for realizing services by using natural language processing. Background technique [0002] With the development of information technology, various types of value-added services have emerged in real life, such as ring tones downloads launched by websites, online listening to songs, etc. Mobile services provided by mobile server providers are one of the more typical value-added services . Mobile service means that mobile service providers provide users with various services, including ring tones downloads and music downloads, for mobile terminals at the request of users. The types and quantities of mobile services will increase with the increase in demand. [0003] With the increase in the types and quantities of mobile services, how to make users search for specific mobile services conveniently and quickly has ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/28G10L15/22G06F17/30
Inventor 王东升曹存根林乐宇刘亮亮曹亚男卢汉王石曹馨宇臧良俊吴昱明
Owner INST OF COMPUTING TECH CHINESE ACAD OF SCI
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