Set top box and remote diagnostic method thereof

Abstract

The invention discloses a set top box, comprising a memory module, a detection module, a matching module and a diagnostic module, wherein, the memory module stores a first identifier and a first manufacturer identifier; the detection module detects whether diagnostic information is received or not from a remote server; the diagnostic information comprises a second identifier, a second manufacturer identifier and a position parameter of a diagnostic order; the matching module judges whether the second identifier and the second manufacturer identifier of the diagnostic information are respectively matched with the first identifier and the first manufacturer identifier or not; if so, the diagnostic module extracts the diagnostic order and executes the diagnostic order according to the position parameter of the diagnostic order. The invention also provides the remote diagnostic method of the set top box; the set top box provided by the implementation mode of the invention and the remote diagnostic method position the fault set top box singly through the identifier and the manufacturer identifier of the set top box, and can realize remote fault diagnosis.

Description

technical field [0001] The invention relates to digital television, in particular to a set-top box and a diagnosis method thereof. Background technique [0002] With the development of digital TV technology, the set-top box has brought a brand-new TV experience to home users with its rich digital information, and the rich digital information is inseparable from the support of the software in the set-top box. However, set-top boxes often fail due to software use or setting problems, and general home users often have certain difficulties in operating or setting software parameters. [0003] At present, if a set-top box sold on the market breaks down, the manufacturer needs to send maintenance personnel to the site for maintenance, or the user needs to take the set-top box to the maintenance department for maintenance, which undoubtedly increases the workload of the maintenance personnel and increases maintenance costs. The cost, and the time spent by the user during this peri...

AI Technical Summary

Problems solved by technology

However, set-top boxes often fail due to software use or setting problems, and general home users often have certain difficulties in operating or setting software parameters.

[0003] At present, if a set-top box sold on the market breaks down, the manufacturer needs to send maintenance personnel to the site for maintenance, or the user needs to take the set-top box to the maintenance department for maintenance, which undoubtedly increases the workload of the maintenance personnel and increases maintenance costs. cost, and the time spent by users during this period will greatly reduce the customer satisfaction of the product

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