Method for realizing tag type list for enterprise instant messaging system

Abstract

The invention discloses a method for realizing a tag type list for an enterprise Instant messaging system, comprising the following steps: logging the enterprise instant messaging system by customer service via a customer access component; visiting a customer service list on an enterprise website by a visitor through a visitor chatting access component; monitoring that the visitor visits the enterprise website by the customer service at a customer service side and sending out a conversation invitation to the visitor; approving the conversation invitation from the customer service by the visitor; establishing an conversation between the visitor and the customer service via a chapping service component, and performing conversation content interaction by a message route component; displaying the ID and conversation state of the visitor in a tag type list frame directly in a tag mode; clicking on the tag of the visitor by the customer service and switching the visitor conversation window; clicking on the customer service in the customer service list of the enterprises website actively by the visitor; initiating a conversation request actively by the visitor, and displaying the ID of the visitor in a tag type list frame directly in a tag mode; and clicking on the tag of the visitor by the customer service, and switching the visitor conversation window. The invention provides a method for realizing the tag type list having the advantages of easy conversation switch, and improved customer service efficiency and quality.

Description

technical field [0001] The invention relates to the technical field of computers, in particular to a method for realizing a tabbed list of an enterprise instant messaging (EIM) system. Background technique [0002] In the application of various enterprise instant messaging (EIM) systems, each enterprise will consider the configuration of customer service personnel in consideration of the cost and efficiency of EIM application. Usually, when the corporate website is at the peak of being visited by visitors, various companies have relatively high requirements for customer service personnel, and they need to have conversations with interested customers quickly and effectively. [0003] Most EIM systems allow a single customer service personnel to serve multiple visitors, and adopt some methods to make the visitors evenly distributed in front of each customer service personnel, so that most of the visitors can get consistent service. There are also some EIM manufacturers who ha...

AI Technical Summary

Problems solved by technology

[0004] However, another problem has emerged. Almost all EIM manufacturers have not introduced a good solution to the problem of how to switch the conversation between the customer service personnel and each visitor when the same customer service personnel is serving multiple visitors. Method

As mentioned earlier, although the method of pre-configuring the knowledge base does improve the service efficiency of customer service, it reduces the service efficiency of customer service personnel in terms of session interaction switching. In addition, customer service personnel have limited instantaneous memory and frequent back and forth. switch the case of backtracking questions, which negates the efficiency advantage of a pre-configured knowledge base

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