Method for establishing a secure connection from a service technician to a component of an automation environment that can be remotely diagnosed and/or maintained and is experiencing failure
A technology of secure connection and remote diagnosis, applied in the direction of secure communication devices, program control, electrical components, etc., can solve complex and high-cost problems, and achieve the effect of secure remote access
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[0011] According to an advantageous embodiment of the invention, the service technician responsible for the faulty component receives a fault ticket via a first communication path and / or using a first message in the event of a fault, the fault ticket containing at least one statement about the component concerned in the automation environment and then deliver or transmit the one-time password via a second communication route and / or using a second message separate from the first message. Dividing communication paths, such as notifying IP addresses in trouble tickets, sending one-time passwords or initial credentials via SMS, makes it more difficult for potential attackers to gain access to relevant data.
[0012] According to another advantageous embodiment of the invention, the secure initial connection is at least an authenticated connection on the server side, via which the service technician can verify his identity by means of a one-time password.
[0013] According to a fu...
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