Third party storing and recording system and method for terminal remote maintenance information

A remote maintenance and terminal storage technology, applied in transmission systems, digital transmission systems, electrical components, etc., can solve problems such as the inability to maintain valid certificates in the process, and achieve the effect of restricting illegal access and enhancing trust.

Active Publication Date: 2011-08-17
BEIJING QIHOO TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The technical problem to be solved by the present invention is to provide a third-party recording system and method for terminal remote maintenance information, so as to overcome the problem that the maintenance process cannot be effectively stored in the remote maintenance service process with existing technical conditions

Method used

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  • Third party storing and recording system and method for terminal remote maintenance information
  • Third party storing and recording system and method for terminal remote maintenance information
  • Third party storing and recording system and method for terminal remote maintenance information

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Embodiment Construction

[0025] The present invention will be further described below with reference to the drawings and specific embodiments.

[0026] Such as figure 1 Shown is a schematic diagram of a third-party storage and recording system for terminal remote maintenance information according to an embodiment of the present invention, including a maintenance terminal 101, a maintained terminal 102, a channel establishment module 103, a data collection module 104, and a deposit terminal 105 ,among them:

[0027] The channel establishment module 103 is configured to establish or remove a remote maintenance data channel between the maintenance terminal and the maintained terminal;

[0028] The data collection module 104 is configured to collect the screen data of the maintenance terminal and / or the terminal to be maintained after the remote maintenance data channel is established, and stop accessing the data after the remote maintenance data channel is removed. The collection of screen data;

[0029] The ce...

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PUM

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Abstract

The invention provides a third party storing and recording system and method for terminal remote maintenance information, wherein the system comprises a maintaining end terminal, a maintained end terminal, a channel building module, a data acquisition module and a storage terminal, wherein the channel building module is used for building or removing a remote maintenance data channel between the maintaining end terminal and the maintained end terminal; the data acquisition module is used for acquiring the screen data of the maintaining end terminal and / or the maintained end terminal after building the remote maintenance data channel, and stopping acquiring the screen data after removing the remote maintenance data channel; and the storage terminal is used for storing the screen data acquired by the data acquisition module. By the using of the system and the method, the maintenance process can be stored during the process of remote maintenance and can be read at any time so that the mutual confidence between the maintaining party and the maintained party is effectively improved.

Description

Technical field [0001] The invention relates to a terminal remote maintenance technology, in particular to a third-party storage and recording system and method for terminal remote maintenance information. Background technique [0002] With the development of science and technology, not only a variety of electronic terminal products emerge in endlessly, but also the people who use electronic terminals have gradually changed from professionals to ordinary people. [0003] However, for ordinary users, they generally only master some commonly used functions and lack the maintenance skills of terminal equipment. At this time, they need to ask professionals for maintenance. In order to save the time and cost of professional technicians, the development Remote maintenance technology. [0004] For example, for after-sales service personnel in the computer industry, using remote controllers to provide customers with services such as software maintenance, upgrades, and troubleshooting can un...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04L29/08H04L29/06
Inventor 马小丁高云峥
Owner BEIJING QIHOO TECH CO LTD
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