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User satisfaction analyzing method and device

A technology of user satisfaction and analysis method, applied in the field of user satisfaction analysis method and device, to achieve the effect of improving the quality of webpage search

Inactive Publication Date: 2012-12-05
SHENZHEN SHI JI GUANG SU INFORMATION TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Existing user satisfaction analysis methods use a single evaluation method, which can only understand the history, present, and future changes of search engines from a single category or aspect

Method used

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  • User satisfaction analyzing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0039] see figure 1 , the embodiment of the present invention provides a user satisfaction analysis method, including:

[0040] 101: Set the evaluation object and the evaluation keyword corresponding to the evaluation object.

[0041] 102: Grab the search data corresponding to each evaluation keyword of each evaluation object.

[0042] 103: Configuring evaluation tasks for users in the pre-established user database.

[0043] 104: When the user selects at least one of the SBS, PI and TAU evaluation methods provided locally to evaluate the evaluation object in the evaluation task, grab the evaluation page corresponding to each evaluation keyword of each evaluation object, and evaluate The page is displayed to the user.

[0044] 105: Obtain the user's evaluation of the evaluation page corresponding to each evaluation keyword of each evaluation object, and calculate the score of each evaluation object according to a preset evaluation calculation formula.

[0045] Further, afte...

Embodiment 2

[0060] see figure 2, the embodiment of the present invention provides a user satisfaction analysis method, including:

[0061] 201: Set an evaluation object.

[0062] Among them, the evaluation object can be two different versions of the same search engine, such as two different versions of SOSO, SOSO1.16 and SOSO1.17. Evaluation objects can also be two different search engines, such as SOSO and Baidu, SOSO and Google, etc. Moreover, one of the general evaluation objects is the main product, that is, the product to be tested; the other is the comparison product, which is used to compare with the main product and reflect the advantages and disadvantages of the comparison product.

[0063] Specifically, the evaluation objects that need to be evaluated and the main products and comparison products in the evaluation objects can be set according to the needs of actual applications.

[0064] 202: Set an evaluation keyword (Query) corresponding to the evaluation object.

[0065]...

Embodiment 3

[0153] see Figure 14 , the embodiment of the present invention provides a user satisfaction analysis device, including:

[0154] Setting module 301, used to set the evaluation object and evaluation keywords corresponding to the evaluation object;

[0155] A search data capture module 302, configured to capture search data corresponding to each evaluation keyword of each evaluation object;

[0156] Configuration module 303, configured to configure evaluation tasks for users in the pre-established user database;

[0157] The evaluation page grabbing module 304 is used to grab each evaluation page when the user selects at least one evaluation method from the locally provided parallel SBS, stage item PI and title summary TAU evaluation methods to evaluate the evaluation object in the evaluation task. The evaluation page corresponding to each evaluation keyword of the evaluation object;

[0158] A display module 305, configured to display the evaluation page captured by the eva...

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Abstract

The invention discloses a user satisfaction analyzing method and device, which belong to the technical field of computer internet. The method comprises the following steps of: setting an evaluation object and an evaluation keyword corresponding to the evaluation object; capturing searching data corresponding to each evaluation keyword of each evaluation object; configuring an evaluation task for a user in a pre-established user database; when the user selects at least one of parallel SBS, phased item PI and title abstract TAU evaluating methods, which are locally provided, so as to evaluate the evaluation object in the evaluation task, capturing an evaluation page corresponding to each evaluation keyword of each evaluation object; displaying the evaluation page to a user; obtaining the evaluation of the user to the evaluation page corresponding to each evaluation keyword of each evaluation object; and figuring out a score of each evaluation object according to a preset evaluation calculation formula. The history, present, and future variation situations of the evaluation object can be know from a plurality of types or aspects.

Description

technical field [0001] The invention relates to the technical field of computer Internet, in particular to a user satisfaction analysis method and device. Background technique [0002] With the development of computer Internet technology, the information and materials provided by the network are becoming more and more abundant. In order to obtain the required information and materials from the network, users often search through various search engines. The closer the search results of a search engine are to the user's needs, the higher the user's satisfaction with the search engine they use. Therefore, when designing a search engine, the user satisfaction analysis method will be used to judge the advantages of different search engines. inferior. [0003] Existing user satisfaction analysis methods mainly use methods such as SBS (Side By Side), PI (Per Item, stage item), TAU (Title, Abstract, Summary, title, summary, summary) and other methods for evaluation. [0004] The e...

Claims

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Application Information

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IPC IPC(8): G06F17/30
Inventor 霍莹
Owner SHENZHEN SHI JI GUANG SU INFORMATION TECH
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