Method for displaying menu options in automatic voice service, and communication terminal

Abstract

The invention is suitable for the technical field of communication, and provides a method for displaying menu options in an automatic voice service. The method comprises the following steps of: acquiring menu option information corresponding to keys in the automatic voice service; and during automatic voice service communication, displaying the menu option information corresponding to the keys on a screen. Correspondingly, the invention also provides the communication terminal. Therefore, the automatic voice service is combined with a data service; when a voice is automatically played, a clear and intuitive graphical menu interface is supplied to helping user operation; the operation efficiency and the accuracy of the user can be greatly improved; furthermore, the communication cost is reduced, and the interference of an external environment is avoided; and therefore, the user experience is enhanced.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to a method for displaying menu options in an automatic voice service and a communication terminal. Background technique [0002] In order to provide more convenient customer service, most of the existing government agencies, banks, communication operators, equipment manufacturers and other organizations provide automatic voice services. The automatic voice server first plays the content corresponding to the voice menu number and accepts the audio provided by the digital keys. For the corresponding service, the user selects the corresponding service by listening to the menu option information and then pressing the corresponding number key. But the existing automatic voice service also has the following defects: [0003] 1. User operation efficiency is low and user experience is poor. At present, various automatic voice services often have multiple options in each level of me...

AI Technical Summary

Problems solved by technology

When users listen to the voice content in the automatic voice service, they are easily affected by the current environment, such as noise or other people disturbing them. As a result, users sometimes need to replay the voice of the same menu many times to hear the menu content clearly.

[0005] 2. Consuming unnecessary communication costs

And because users are usually not familiar with the menu option information of the automatic voice service, the time to listen to the voice is generally longer, so they often have to pay unnecessary communication fees

[0006] In order to solve the above problems, each organization also provides client service software with a graphical interface. Although the client service software can provide a clear graphical interactive interface for users to use, it cannot provide more targeted features in automatic voice services. One-to-one service, so users still largely prefer to choose automated voice services

[0007] In summary, the existing automatic voice service technology obviously has inconvenience and defects in actual use, so it is necessary to improve it

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