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IT (Information Technology) service improvement system and IT service improvement method

A technology of business data and business indicators, applied in the field of IT services, can solve the problems of no integration of IT service management implementation process and IT service management staying in the theoretical stage

Inactive Publication Date: 2013-03-13
ZICT TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] At present, the industry generally pays attention to the IT service management process, and the improvement of IT service management is still mainly in the theoretical stage, and has not been well integrated with the implementation process of IT service management.

Method used

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  • IT (Information Technology) service improvement system and IT service improvement method
  • IT (Information Technology) service improvement system and IT service improvement method
  • IT (Information Technology) service improvement system and IT service improvement method

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Embodiment Construction

[0028] In order to understand the above-mentioned purpose, features and advantages of the present invention more clearly, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments. It should be noted that, in the case of no conflict, the embodiments of the present application and the features in the embodiments can be combined with each other.

[0029] In the following description, many specific details are set forth in order to fully understand the present invention. However, the present invention can also be implemented in other ways different from those described here. Therefore, the protection scope of the present invention is not limited by the specific details disclosed below. EXAMPLE LIMITATIONS.

[0030] figure 1 A block diagram of an IT service improvement system according to an embodiment of the present invention is shown.

[0031] Such as figure 1 As shown, the IT service improvement sys...

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Abstract

The invention provides an IT service improvement system comprising a data acquisition unit, a data calculation unit, a judging unit and a display unit, wherein the data acquisition unit is used for acquiring corresponding actual service data according to the service index data set by users; the data calculation unit is used for calculating the difference value between the service index data and the corresponding actual service data; the judging unit is used for judging whether the difference value is a positive value; and the display unit is used for displaying the actual service data and the difference value when the difference value is the positive value. The invention further provides an IT service improvement method. By the technical scheme provided by the invention, the actual service can be analyzed and processed according to the service index set by the users, so that the services which need to be improved and the improvement direction of the services in the IT services can be determined.

Description

technical field [0001] The present invention relates to the technical field of IT services, in particular to an IT service improvement system and an IT service improvement method. Background technique [0002] At present, with the development of cloud computing technology, the Internet Data Center (IDC) is undergoing fundamental changes. The characteristics of cloud computing's infinite elastic expansion will promote IDC to gradually develop in the direction of scale, specialization and regionalization. This major change of IDC poses new challenges to IT service management based on IDC. [0003] At present, the industry generally pays attention to the IT service management process, and the improvement of IT service management is still mainly in the theoretical stage, and has not been well integrated with the implementation process of IT service management. [0004] Therefore, a new IT service improvement technology is needed, which can analyze and process the actual busines...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08
Inventor 李平
Owner ZICT TECH CO LTD
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