Active outbound method and system of call center

An active and active calling technology, applied in the direction of subscriber special service, etc., can solve the problem of increasing the workload of the buttons of the agents

Inactive Publication Date: 2014-08-06
深圳市深海捷科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Manual dialing increases the workload of agents pressing keys

Method used

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  • Active outbound method and system of call center
  • Active outbound method and system of call center

Examples

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Embodiment Construction

[0021] The specific implementation of the present invention will be described in detail below in conjunction with the accompanying drawings.

[0022] Such as figure 1 Shown is a structural representation of the present invention. The call center system 10 for realizing active outgoing calls includes a call center module 11 and an active outgoing call module 12 . Wherein the agent client 20 is a network phone or a landline. The user client 40 is a network phone, a mobile phone or a landline. The Mixcall service system 30 manages active outbound call data and task function modules. In the active outbound calling system, the active outbound module 12 initiates a call, connects the user client 40 through the PSTN network 50 and enters the call center module 11 . Wherein, the active outgoing call module 12 includes a data management unit 121, a task management unit 123, an active calling unit 122 and a data acquisition unit 124; the data management unit 121 is used to store the...

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PUM

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Abstract

The invention discloses an active outbound method and system of a call center. The system comprises an active outbound module, wherein the active outbound module comprises a data management unit, a task management unit, a data acquiring unit and an active outbound unit, and data to be called are stored in the data management unit; calling tasks are built in the task management unit, and imported data are selected from the data management unit; the data acquiring unit acquires the numbers needing to be called from the task management unit; the active outbound unit automatically makes calls according to the acquired numbers; the active outbound unit of the active outbound module sends the numbers which are gotten through to different units of a call center module according to an active outbound routing strategy. The call center achieves automatic calling. Agents do not need to dial the numbers or press buttons, the agent waiting time is shortened, and the call duration rate in unit time of the call operators is increased.

Description

technical field [0001] The invention relates to an active outbound call method and system of a call center. Background technique [0002] At present, with the rise and improvement of the telephone network, many companies use telephones for marketing, and telemarketers still dial manually and wait for the other party to connect. As business continues to increase. The number of customers is high and the calls are down. In a unit time, the agent waits for a long time for the other party to answer, and the time spent talking with the other party cannot be effectively improved. Manual dialing increases the workload of agents pressing keys. You need to wait for the response time of the other party before connecting to the agent. Contents of the invention [0003] The invention provides an active outbound calling method and system of a call center, which can realize automatic calling by the system, without the need for dial buttons by the agents, reducing the waiting time of ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51
Inventor 国承斌林科锋王瑞峰毛雨平蒋浩军
Owner 深圳市深海捷科技有限公司
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