Cloud call center system and its dynamic disaster recovery method, core scheduling equipment
A central system and scheduling equipment technology, applied in transmission systems, digital transmission systems, electrical components, etc., can solve the problems of long deployment period, low reliability, and difficulty in taking into account resource occupation and reliability, etc., and achieve short deployment period and high reliability. The effect of reliability
Active Publication Date: 2018-04-10
CHINA TELECOM CORP LTD
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Problems solved by technology
Due to the chimney construction mode of the existing call center, each region of the province needs to build the above-mentioned disaster recovery system separately. On the one hand, the system deployment cycle is long; Serious waste of resources, if there are too few backup systems in each region, the reliability will be low
Therefore, it is urgent to propose a new type of call center dynamic disaster recovery solution to solve the problems of long deployment cycle of existing technologies and difficulty in balancing resource occupation and reliability.
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[0023] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. The following description of at least one exemplary embodiment is merely illustrative in nature and in no way taken as limiting the invention, its application or uses. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
[0024] Techniques, methods and devices known to those of ordinary skill in the relevant art may not be discussed in detail, but where appropriate, such techniques, methods and devices should be considered part of the Authorized Specification.
[0025] In order to solve the existing chimney-type cloud...
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The invention discloses a cloud call center system, a dynamic disaster recovery method and a core dispatching device, and relates to the field of mobile communication. The dynamic disaster recovery method includes that the core dispatching device of the cloud call center finds a resource abnormality, and when it is confirmed that the abnormal resource is faulty, deletes the faulty resource from the device resource, applies for a new resource from the resource pool, and notifies the resource failure information to the allocated resource. The agent of the faulty resource, in response to the request sent by the agent to acquire the resource again, allocates the new resource to the agent, so that the agent can deploy the service application on the new resource. The present invention can share a cloud call center system in different areas through the cloud technology, without establishing a call center in each area, so the deployment cycle is short, and different areas can share the resources of the cloud call center system, and a call center system can be established for all areas. For disaster recovery resource pools, if the number of resources in the pool is set reasonably, few resources can be occupied and high reliability can be achieved.
Description
technical field [0001] The invention relates to the field of mobile communication, in particular to a cloud call center system, a dynamic disaster recovery method, and core scheduling equipment. Background technique [0002] Call center, also known as customer service center, is a complete and comprehensive information system based on CTI (Computer Telephony Integration) technology, making full use of multiple functional integrations of communication networks and computer networks, and connecting with enterprises. The service system uses various means of communication to effectively provide customers with high-quality, high-efficiency, and all-round services. A call center can greatly enhance an enterprise's customer relationship management capabilities. [0003] The existing call center system is an exclusive system, which has the problems of chimney construction, mutual separation of resources, and low resource utilization. The same type of business has similar platforms...
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IPC IPC(8): H04L12/24H04M3/50H04L29/08
Inventor 凌玉萍
Owner CHINA TELECOM CORP LTD