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Information mining method and device

A technology of information mining and feature description information, which is applied in the field of information mining methods and devices, can solve problems such as low accuracy and low efficiency, and achieve the effects of saving labor costs, high information professionalism, and improving professionalism and accuracy

Active Publication Date: 2015-02-11
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the prior art, when obtaining information related to objects such as products or services, such as product defect description information that is helpful for product improvement, it is usually manually crawled in forums or web pages in related fields, which is inefficient and accurate. not tall

Method used

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  • Information mining method and device
  • Information mining method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0023] see figure 1 , is a flowchart of an information mining method provided in Embodiment 1 of the present invention. The method in the embodiment of the present invention can be executed by an information mining device implemented by hardware and / or software, and the implementation device is typically configured in a server capable of providing data mining services.

[0024] The method includes: operation 110 - operation 140 .

[0025] 110. Listening to the news published in the instant messaging software application.

[0026] Usually, each enterprise has an instant messaging software application related to the enterprise's products or departments, so as to facilitate the release of information by groups responsible for product development or operations and maintenance within the enterprise.

[0027] For example, Baidu Hi launched by Baidu is an instant messaging software application that integrates functions such as text messages, voice and video calls, and file transfer...

example 1

[0046] Take the product "Baidu Browser" as an example for illustration. A message posted by a certain group of this product contains a large number of comments and discussions about this product, for example: a designer of this product posted a message in the development group "When logging in to Baidu Browser, there is a problem with login permissions", Then another designer of the product posted a message in the development group, "Indeed, the reason is A". After the matching operation, the message "When logging in to Baidu browser, there is a problem with the login permission" is consistent with the above-mentioned feature identification. The keyword "problem" in the dictionary is successfully matched. By capturing the content of the message "When logging in to Baidu browser, there is a problem with the login authority", the feature description information corresponding to the defect of the product can be obtained, and by capturing the context of the message content For the...

example 2

[0049] After establishing a session with the user who posted the message content, a heuristic question is adopted to send a message content supplement request to the user to request a complete description of the product defect. At this time, it can be captured based on the session, That is, for the situation where the defect description has many dimensions (such as defect type, cause of defect, etc.), set a longer capture time (such as one minute), and within this time, capture the supplementary content returned by the user. If there is still no supplementary description within this time, only basic information will be recorded, or failure will be returned due to incomplete necessary information.

[0050] In the technical solution of this embodiment, by listening to and analyzing the messages released in the instant messaging software application, since the messages published in the instant messaging software application not only have high category clarity, but also have high i...

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PUM

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Abstract

The embodiment of the invention provides an information mining method and device. The method comprises the following steps: monitoring a message issued in an instant communication software application; resolving the monitored message to obtain message content; matching the message content with a keyword in a pre-established feature identification dictionary; when the matching is successful, capturing the message content or the message content and relevant content of the message content as feature description information, and saving the feature description message. The message issued in the instant communication software application has high category definition and high information speciality, so that the feature description message of a specific object can be automatically captured by matching the resolved message content with the keyword in the feature identification dictionary and grasping the successfully-matched message content or grasping the successfully-matched message content and relevant content of the message content. Therefore, the labor cost is reduced, and the speciality and accuracy of the obtained feature description information of the specific object are enhanced and increased.

Description

technical field [0001] The embodiments of the present invention relate to the field of information technology, and in particular, to an information mining method and device. Background technique [0002] In the prior art, when obtaining information related to objects such as products or services, such as product defect description information that is helpful to product improvement, it is usually manually crawled in forums or web pages in related fields, which is inefficient and accurate. not tall. Contents of the invention [0003] Embodiments of the present invention provide an information mining method and device to automatically capture feature information of a specific object, save labor costs, and improve the accuracy of captured feature information of a specific object. [0004] In a first aspect, an embodiment of the present invention provides an information mining method, including: [0005] Listen to the news published in the instant messaging software applicati...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/00G06F16/24537G06F16/24575G06F16/2477
Inventor 刘松孙凯陶明远
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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