Information mining method and device

A technology of information mining and feature description information, which is applied in the field of information mining methods and devices, can solve problems such as low accuracy and low efficiency, and achieve the effects of saving labor costs, high information professionalism, and improving professionalism and accuracy

Active Publication Date: 2015-02-11
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the prior art, when obtaining information related to objects such as products or services, such as product defect description information that

Method used

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  • Information mining method and device
  • Information mining method and device
  • Information mining method and device

Examples

Experimental program
Comparison scheme
Effect test

Example Embodiment

[0022] Example one

[0023] See figure 1 , Is a flowchart of an information mining method provided in Embodiment 1 of the present invention. The method in the embodiment of the present invention may be executed by an information mining device configured to be implemented by hardware and / or software. The implementation device is typically configured in a server capable of providing data mining services.

[0024] The method includes: operation 110 to operation 140.

[0025] 110. Monitor messages published in instant messaging software applications.

[0026] Usually, each enterprise has instant messaging software applications related to the enterprise's products or departments to facilitate the group responsible for product development or operation and maintenance within the enterprise to release messages.

[0027] For example, Baidu Hi launched by Baidu Company is an instant messaging software application that integrates text messaging, voice and video calls, and file transfer. It is est...

Example

[0045] Example 1

[0046] Take the product "Baidu Browser" as an example. The message published by a certain group of the product contains a lot of comments and problem discussions about the product. For example, a designer of the product posted a message in the development group "When logging in to the Baidu browser, there is a problem with the login permission." Then another designer of the product posted a message in the development group "Indeed, the reason is A". After the matching operation, "When logging in to the Baidu browser, there is a problem with the login permission" this release message is identified with the feature The keyword "problem" in the dictionary is successfully matched. By capturing the message content "When logging in to the Baidu browser, there is a problem with the login authority", the feature description information corresponding to the defect of the product can be obtained, and the context of the message content can be captured The message "Indeed...

Example

[0048] Example 2

[0049] After establishing a conversation with the user who posted the message content, heuristic questions are taken to send a message content supplement request to the user to request a complete description of the product defect. At this time, it can be captured based on the session. That is, for situations where there are many defect description dimensions (such as defect type, defect generation reason, etc.), a longer crawling time (such as one minute) is set, and within this time, the supplementary content returned by the user is captured. If there is still no supplementary description within this time, only basic information will be recorded, or failure will be returned due to incomplete necessary information.

[0050] The technical solution of this embodiment monitors and analyzes the messages published in the instant messaging software application. Since the messages published in the instant messaging software application not only have high category defini...

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PUM

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Abstract

The embodiment of the invention provides an information mining method and device. The method comprises the following steps: monitoring a message issued in an instant communication software application; resolving the monitored message to obtain message content; matching the message content with a keyword in a pre-established feature identification dictionary; when the matching is successful, capturing the message content or the message content and relevant content of the message content as feature description information, and saving the feature description message. The message issued in the instant communication software application has high category definition and high information speciality, so that the feature description message of a specific object can be automatically captured by matching the resolved message content with the keyword in the feature identification dictionary and grasping the successfully-matched message content or grasping the successfully-matched message content and relevant content of the message content. Therefore, the labor cost is reduced, and the speciality and accuracy of the obtained feature description information of the specific object are enhanced and increased.

Description

technical field [0001] The embodiments of the present invention relate to the field of information technology, and in particular, to an information mining method and device. Background technique [0002] In the prior art, when obtaining information related to objects such as products or services, such as product defect description information that is helpful to product improvement, it is usually manually crawled in forums or web pages in related fields, which is inefficient and accurate. not tall. Contents of the invention [0003] Embodiments of the present invention provide an information mining method and device to automatically capture feature information of a specific object, save labor costs, and improve the accuracy of captured feature information of a specific object. [0004] In a first aspect, an embodiment of the present invention provides an information mining method, including: [0005] Listen to the news published in the instant messaging software applicati...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/00G06F16/24537G06F16/24575G06F16/2477
Inventor 刘松孙凯陶明远
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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