Two-way digital television set-top box remote diagnosis system achieving method

Abstract

The invention relates to a two-way digital television set-top box remote diagnosis system achieving method. The method includes that a two-way digital television set-top box builds equipment maintenance users in a PP news channel, the interactive TV broadcasting front end builds a terminal state collection user and a remote diagnosis operation user respectively in the XMPP news channel, the XMPP protocol is utilized to build effective communication between the two-way digital television set-top box and the interaction television broadcasting front end to enable the interaction television broadcasting front end to timely grasp the information of various states of the two-way digital television set-top box of the user end, so that the fault removing personnel at the front end can remotely operate the two-way digital television set-top box to conduct common fault detection and conduct correlation analysis on the returned data to finish fault location and debugging. The fault locating and removing work can be finished at the first time, fault processing time of the user end can be reduced, the visiting times and cost of maintainers are reduced, the business fault removing speed and the quality are improved on the whole, and the business operation quality is improved.

Description

technical field [0001] The invention relates to a remote diagnosis and troubleshooting technology, in particular to an implementation method of a two-way digital TV set-top box remote diagnosis system based on the XMPP protocol. Background technique [0002] The interactive TV service needs to be realized by the digital TV set-top box at the user end, including functions such as watching live programs, using on-demand services, and browsing various interactive applications. In the process of using the business, users will encounter various failures. Generally, users need to call the customer service hotline for warranty. The maintenance personnel of interactive TV often need to come to the door to analyze and deal with the failure. [0003] With the increasing number of interactive TV set-top boxes, the method of direct door-to-door maintenance firstly limits the timeliness of troubleshooting, and the service cannot be used while the user is waiting for the maintenance perso...

AI Technical Summary

Problems solved by technology

[0011] The present invention is aimed at the problem of low service efficiency caused by on-site troubleshooting for interactive TV business maintenance services, and proposes a method for implementing a two-way digital TV set-top box remote diagnosis system, using the XMPP protocol to establish a two-way digital TV set-top box and an interactive TV broadcast front end The mechanism of set-top box status reporting, status active query, and remote control, and the support system of business troubleshooting experts help business and system maintenance personnel to accurately locate faults after receiving repair reports, which not only reduces the troubleshooting time of users. , and effectively reduce the frequency and cost of maintenance personnel visits, generally improve the speed and quality of business troubleshooting, and improve the quality of business operation

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