Appliance fault network maintenance system and method

A technology for maintenance systems and home appliances, applied in general control systems, control/adjustment systems, test/monitoring control systems, etc., can solve problems such as time-consuming and labor-intensive maintenance processes, and it is difficult to clearly describe fault conditions, and achieve the effect of improving maintenance efficiency

Active Publication Date: 2015-09-02
三明市九分鲜生网络科技有限公司
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Problems solved by technology

Before the maintenance personnel come to the door for maintenance services, they will learn about the machine failure from the user in advance, roughly determine the cause of the failure, and facilitat

Method used

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  • Appliance fault network maintenance system and method
  • Appliance fault network maintenance system and method
  • Appliance fault network maintenance system and method

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[0024] The embodiments of the present invention are described in detail below. Examples of the embodiments are shown in the accompanying drawings, in which the same or similar reference numerals indicate the same or similar elements or elements with the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary, and are intended to explain the present invention, but should not be construed as limiting the present invention.

[0025] The following describes a home appliance fault network repair method according to an embodiment of the present invention and a fault network repair system using the fault network repair method with reference to the accompanying drawings.

[0026] First, the method for repairing a home appliance faulty network in an embodiment of the present invention. figure 1 It is a flowchart of a home appliance failure network repair method according to an embodiment of the present invention.

[0027] Such as fi...

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Abstract

The invention discloses an appliance fault network maintenance system and method. The fault network maintenance method comprises the steps of detecting a triggering signal of the procedure of an appliance, and determining the mode of operation based on the triggering signal of the procedure; recording the number of operation times of a predetermined procedure of the appliance when the predetermined procedure of the appliance is selected, and monitoring the operation process within the number of operation times; saving a fault code corresponding to a fault if the fault occurs in the operation process of the appliance; and after starting a maintenance procedure on the appliance, a cloud server obtaining the fault code on the appliance and performing the maintenance mode corresponding to the fault code so as to timely handle the fault online for a user, meanwhile facilitate after-sales service, improve maintenance efficiency, and saving time and effort.

Description

technical field [0001] The invention belongs to the technical field of home appliances, and in particular relates to a home appliance failure network maintenance system and a method thereof. Background technique [0002] Usually, home appliances have a fault alarm function, but it only prompts that a fault has occurred, and it cannot be further intelligently processed to solve the fault problem in a timely manner. When the user encounters this situation, he is generally helpless and waits for the maintenance personnel to come to the door for maintenance services. Before the maintenance personnel come to the door for maintenance services, they will learn about the machine failure from the user in advance, roughly determine the cause of the failure, and facilitate the effective solution to the failure on the spot. If necessary, replace some failed parts; but it is often difficult for the user to clearly describe the failure. The repair process is time-consuming and labor-in...

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Application Information

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IPC IPC(8): G05B23/02
CPCG05B23/0259
Inventor 彭杰万晓凤
Owner 三明市九分鲜生网络科技有限公司
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