Fault detecting method and device for network terminal

A network terminal and fault detection technology, applied in the Internet field, can solve the problem of long maintenance process, reduce the probability of multiple door-to-door maintenance, improve maintenance efficiency, and achieve the effect of precise positioning

Inactive Publication Date: 2015-09-02
XIAOMI INC
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0002] In the related technology, when electrical equipment such as TV sets breaks down, the user generally informs the after-sales engineer to come to check the failure of the TV set by telephone after sales. If the failure is a software problem, the software on the TV needs to be upgraded. If the failure is a hardware problem The problem is that it is necessary to replace the hardware accessories of the TV. Whether it is a software upgrade or a replacement of hardware accessories, it needs to be inspected by a professional after-sales engineer, which makes the whole maintenance process relatively long.

Method used

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  • Fault detecting method and device for network terminal
  • Fault detecting method and device for network terminal
  • Fault detecting method and device for network terminal

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Embodiment Construction

[0057] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.

[0058] Figure 1A is a flow chart of a fault detection method for a network terminal shown according to an exemplary embodiment, Figure 1B is one of the scene diagrams to which the network terminal fault detection method shown according to an exemplary embodiment is applicable, Figure 1C It is the second scene diagram to which the network terminal fault detection method is shown according to ...

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Abstract

The invention discloses a fault detecting method and device for a network terminal. The method includes determining fault description information when that the network terminal has a fault is determined; extracting keywords of the fault from the fault description information; performing fault detection on the network terminal according to the keywords and generating a fault detecting result; sending the fault detecting result to a server used for displaying the fault detecting result. By adopting the technical scheme provided by the invention, a post sales engineer on a server side can obtain the fault condition of the network terminal direction through a network and can give specific fault detection on the network terminal according to the fault condition, so that precise positioning of the fault is realized and then the fault problem of the network terminal can be solved quickly. Home-visiting frequency of the post sales engineer can be reduced and network terminal maintenance efficiency is improved.

Description

technical field [0001] The present disclosure relates to the technical field of the Internet, and in particular to a fault detection method and device for a network terminal. Background technique [0002] In the related technology, when electrical equipment such as TV sets breaks down, the user generally informs the after-sales engineer to come to check the failure of the TV set by telephone after sales. If the failure is a software problem, the software on the TV needs to be upgraded. If the failure is a hardware problem The problem is that it is necessary to replace the hardware accessories of the TV. Whether it is a software upgrade or a replacement of hardware accessories, it needs to be inspected by a professional after-sales engineer, resulting in a lengthy maintenance process. Contents of the invention [0003] In order to overcome the problems existing in the related technologies, the embodiments of the present disclosure provide a network terminal fault detection ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N21/647H04N21/442
CPCH04N21/647H04N21/4425
Inventor 季虹崔巍孙韬正
Owner XIAOMI INC
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