Household appliance fault processing method and device

A fault handling method and technology for home appliances, applied in electrical testing/monitoring, instrumentation, control/regulation systems, etc.

Active Publication Date: 2019-07-30
GD MIDEA AIR-CONDITIONING EQUIP CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application proposes a home appliance fault handling method and device. After determining the fault type of the home appliance through the home appliance server, the target record matching the fault is queried to generate a maintenance work order, so that maintenance personnel can accurately locate the home appliance according to the maintenance work order. Fault, to ensure that a door-to-door repair can solve the fault problem of home appliances

Method used

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  • Household appliance fault processing method and device
  • Household appliance fault processing method and device
  • Household appliance fault processing method and device

Examples

Experimental program
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Effect test

Embodiment 1

[0031] figure 1 It is a schematic flow chart of a household appliance fault handling method provided in Embodiment 1 of the present application.

[0032] Such as figure 1 As shown, the home appliance fault handling method is executed by the home appliance server, and specifically includes the following steps:

[0033] Step 101, acquiring the running information of the home appliance.

[0034] Wherein, the operating information of the home appliance may refer to the operating state of the home appliance and the operating parameters during the operation of the home appliance.

[0035] As a possible situation, the running information may carry a fault flag, which is used to indicate whether the running state of the home appliance is normal. For example, when the running state of the home appliance is abnormal, the fault flag carried in the running information is 1, and when the running state of the home appliance is normal, the fault flag carried in the running information is ...

Embodiment 2

[0060] figure 2 It is a schematic flowchart of a method for troubleshooting a household appliance failure provided in Embodiment 2 of the present application.

[0061] Such as figure 2 As shown, the home appliance fault handling method is executed by the home appliance server, and may specifically include the following steps:

[0062] Step 201, acquiring the running information of the home appliance.

[0063] In the embodiment of the present application, for the implementation process of step 201, reference may be made to the implementation process of step 101 in the foregoing embodiment, and details are not repeated here.

[0064] Step 202: Send a fault detection request to the home appliance when it is determined that the home appliance is faulty according to the operation information.

[0065] In the embodiment of the present application, when the fault identifier carried in the running information of the home appliance acquired by the home appliance server indicates t...

Embodiment 3

[0089] image 3A schematic flow chart of a household appliance fault handling method provided in Embodiment 3 of the present application, as shown in image 3 As shown, the method may include the following steps:

[0090] In step 301, the home appliance reports running information to the home appliance server.

[0091] In the embodiment of the present application, the running information reported by the home appliance to the home appliance server carries a fault identifier, which is used to indicate whether the running state of the home appliance is normal. After the home appliance is connected to the Internet, it can periodically report the operation information to the home appliance server, such as daily, weekly, monthly, etc. The reporting period is not limited here.

[0092] In step 302, the home appliance server receives the running information reported by the home appliance.

[0093] In step 303, the home appliance server determines whether the home appliance is fault...

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PUM

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Abstract

The application provides a household appliance fault processing method and device. The method comprises the following steps: acquiring running information of household appliance through a household appliance server, and controlling the household appliance to perform fault detection when determining that the household appliance is existent according to the running information, thereby determining the fault type; querying each repairing record for recording fault information according to the fault type so as to obtain a target record matched with the fault; and generating a repairing work orderaccording to the target record. After determining the fault type of the household appliance, the target record matched with the fault is queried so as to generate the repairing work order, and the repairing personnel can accurately position to the household appliance fault according to the repairing work order, thereby ensuring that the fault problem of the household appliance can be solved through once on-site repairing; and the problems that the repairing personnel cannot accurately position to the fault problem since the feedback fault information is error when a user fills in the repairingwork order in the prior art, the prepared accessory or the repairing tool is unmatched, and the secondary in-site repairing is caused are solved.

Description

technical field [0001] The present application relates to the technical field of smart home appliances, in particular to a method and device for handling home appliance failures. Background technique [0002] With the continuous development of smart home appliance technology and Internet technology, smart home appliances, such as smart air conditioners, washing machines, refrigerators, etc., are becoming more and more popular. However, some failures will inevitably occur during the use of home appliances by users. [0003] In the prior art, after a home appliance fails, the user usually needs to fill in a maintenance work order to guide the maintenance personnel to carry out on-site maintenance. However, when the user fills in the maintenance work order, there may be inaccurate fault information feedback, which makes it impossible for the maintenance personnel to accurately locate the fault problem, resulting in the mismatch of the prepared parts or maintenance tools, and th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G05B23/02G06Q10/00
CPCG05B23/0218G05B23/0272G06Q10/20
Inventor 代彪
Owner GD MIDEA AIR-CONDITIONING EQUIP CO LTD
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