A voice platform architecture adjustment method
An adjustment method and voice platform technology, applied in voice analysis, voice recognition, special data processing applications, etc., to achieve the effects of preventing traffic system paralysis, improving efficiency, and saving costs
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[0055] The voice system of State Grid Shandong Electric Power Customer Service Center uses AVAYA voice platform, NICE recording system, and third-party SBC server. After all services are centralized, State Grid Shandong Electric Power 95598 voice platform mainly includes call control server (CM Server) and media gateway (G650Media Gateway), CTI interface server (AES Server), CTI server (AIC Server), IVR server (VPMS / MPP Server), recording server (Recorder Server), report server, TTS server, Web server, database server and telephone agent terminal etc. The call control server is the core of the voice call platform. It consists of two HP DL360G7 customized special servers to form a dual-machine hot standby architecture, which is responsible for all voice call trunks, extensions, and all incoming and outgoing calls and authority controls. The media gateway is mainly responsible for the access and conversion processing of voice media, and is responsible for connecting the digital ...
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