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A voice platform architecture adjustment method

An adjustment method and voice platform technology, applied in voice analysis, voice recognition, special data processing applications, etc., to achieve the effects of preventing traffic system paralysis, improving efficiency, and saving costs

Active Publication Date: 2017-12-26
ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER COMPANY +1
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the above problems, the present invention proposes a voice platform architecture adjustment method. This method uses the original equipment as the redundancy of the new system to ensure that the voice path can be normally transferred to the State Grid South / North Center, and ensure that when there is a problem with the State Grid South / North Center system, Shandong's 95598 customer calls can be answered in time, without causing traffic accidents, and at the same time, it also prevents idle waste

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Examples

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Embodiment 1

[0055] The voice system of State Grid Shandong Electric Power Customer Service Center uses AVAYA voice platform, NICE recording system, and third-party SBC server. After all services are centralized, State Grid Shandong Electric Power 95598 voice platform mainly includes call control server (CM Server) and media gateway (G650Media Gateway), CTI interface server (AES Server), CTI server (AIC Server), IVR server (VPMS / MPP Server), recording server (Recorder Server), report server, TTS server, Web server, database server and telephone agent terminal etc. The call control server is the core of the voice call platform. It consists of two HP DL360G7 customized special servers to form a dual-machine hot standby architecture, which is responsible for all voice call trunks, extensions, and all incoming and outgoing calls and authority controls. The media gateway is mainly responsible for the access and conversion processing of voice media, and is responsible for connecting the digital ...

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Abstract

The invention discloses a voice platform structure adjustment method, which includes the following steps: add a relay gateway, after all services are concentrated, all 95598 incoming calls will be processed through the newly added relay gateway, and incoming calls will pass through the SBC connected The SIP trunk is directly transferred to the agent in the south branch center for processing; the original AVAYA first group of gateways and the second group of gateways will be used as new service platforms, apply for new trunk lines, and carry new business calls; the original No. The three groups of gateways are used as the backup of the newly added trunk gateways, responsible for the incoming calls of 95598 services and connecting the backup lines of the operators. The PN3 gateways retain 8 E1 boards, and also retain the IP trunk connection with the original ASM; the original The fourth group of gateways is used as the backup after all services are centralized, and the backup fourth group of gateways will be responsible for transferring all incoming services to 95598 to the calling platform of Shandong Company for processing.

Description

technical field [0001] The invention relates to a voice platform structure adjustment method. Background technique [0002] According to the requirements of State Grid Corporation's 95598 business centralized work deployment, Shandong Branch will complete the centralized work of all 95598 call answering services in October 2014. In order to ensure the successful completion of the 95598 full-service centralization of the Shandong Company, and to ensure that the 95598 telephone calls and accompanying data of the Shandong Company are transferred to the call platform of the South Branch Center after the full service centralization, the original call platform and relay access equipment of the Shandong Company are required Make adjustments and modifications. In response to the above requirements, Shandong Branch will replace the existing AVAYA voice call platform with a new trunk gateway in accordance with the unified requirements of the State Grid Corporation, so as to realize t...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/27G06F17/30G10L15/26H04M7/00
Inventor 张春秋刘宏国杜颖谢季川
Owner ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER COMPANY
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