Method and system for controlling switching-over from intelligent voice identification to manual services

A technology of artificial service and intelligent voice, applied in speech recognition, speech analysis, instruments, etc., can solve problems such as inability to automatically connect to the artificial service platform according to the user, multiple voice recognition failures, etc.

Inactive Publication Date: 2016-04-06
GUANGDONG ECAR TELEMATICS SERVICE
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Problems solved by technology

[0005] In view of the deficiencies in the above-mentioned prior art, the purpose of the present invention is to provide users with a control method and system for intelligent speech recognition transfer to manual services, to overcome multiple speech recognition failures in the prior art and to fail to meet the needs of users. Defects of automatic access to manual service platform

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  • Method and system for controlling switching-over from intelligent voice identification to manual services
  • Method and system for controlling switching-over from intelligent voice identification to manual services

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[0034] In order to make the object, technical solution and advantages of the present invention more clear and definite, the present invention will be further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0035] In the prior art, voice recognition can be widely used in vehicles, smart terminals or home appliances. The user sends out a voice control command, and the above-mentioned devices perform corresponding operations according to the user's voice control command. Therefore, the intelligent voice recognition switch provided by the present invention The artificial service control method is suitable for the above-mentioned fields related to speech recognition.

[0036] The invention provides a control method for intelligent voice recognition to transfer manual services, such as figure 1...

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Abstract

The invention provides a method and system for controlling switching-over from intelligent voice identification to manual services, wherein voice identification is carried out through receiving of voice information sent by a user; and the quantity of identification failure times is increased by one if the identification fails. Whether the quantity of the identification failure times reaches a preset threshold is determined, wherein steps are executed and the manual services are started according to a preset hotline number if the quantity reaches the preset threshold, so that the problem that the user cannot control equipment via voices after the multiple times of voice identification failures, and the voice identification equipment cannot automatically connect a manual service platform according to the user's demands can be overcome, and the user's voice identification operations become convenient.

Description

technical field [0001] The invention relates to voice recognition technology, in particular to a control method and system for intelligent voice recognition switching to manual services. Background technique [0002] Speech recognition technology has been widely used in teaching, robots and vehicle systems. Applications of speech recognition technology include voice dialing, voice navigation, indoor device control, voice document retrieval, simple dictation data entry, and more. [0003] Due to the large number of dialects in our country and the great differences between languages, the recognition rate of the current speech recognition technology is still not high for people who do not understand Mandarin, and recognition errors often lead to a decrease in user experience with device functions. Especially when users urgently need help, they can't get the help they want. At the critical moment, the desired effect of speech recognition can be achieved. The voice recognition...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/26G10L15/22
CPCG10L15/26G10L15/22
Inventor 殷建红吴良平尹胜权
Owner GUANGDONG ECAR TELEMATICS SERVICE
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