Conversation processing method and device

A processing method, a technology in a call, applied in the field of communication, can solve problems such as poor user experience, and achieve the effect of improving user experience

Active Publication Date: 2016-04-27
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a call processing method and device to solve the problem of poor user experience caused by the phone using voice navigation in the related art

Method used

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  • Conversation processing method and device
  • Conversation processing method and device
  • Conversation processing method and device

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Embodiment Construction

[0035] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other. The present invention will be described in detail below with reference to the accompanying drawings and examples.

[0036] The steps shown in the flowcharts of the accompanying drawings may be performed in a user terminal such as a smartphone, a tablet computer, etc., and, although a logical order is shown in the flowcharts, in some cases, may be performed in a manner different from that shown here. Perform the steps shown or described in the order shown or described.

[0037] The "first" and "second" in the following embodiments are only used for distinction, and do not limit the sequence.

[0038] This embodiment provides a call processing method, figure 1 is a flowchart of a call processing method according to an embodiment of the present invention, such as figure 1 As shown, the process includes:

[...

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PUM

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Abstract

The invention provides a conversation processing method and device. The method comprises: converting voice navigation in a conversation into visual data; displaying the visual data as visual menu so as to display a voice navigation mode. Through the invention, the problem of poor user experience resulted from using voice navigation by a mobile phone in related techniques is solved; the voice navigation is displayed as the visual menu through a vivid and visual mode; and the experience degree of the user is improved.

Description

technical field [0001] The present invention relates to the communication field, in particular to a call processing method and device. Background technique [0002] Telephone service mainly includes automatic voice service and manual service. No matter which method is used, the traditional pure voice interaction method brings a lot of inconvenience to users and enterprises. On the user side, usually, after dialing the hotline, the user chooses the business or service they want to handle by listening to the voice. Since the voice broadcast is serial, the user must listen to the voice broadcast level by level and choose the business or service that he wants to handle. At the same time, because the user has no predictability for the next level menu, he often has to do it due to operational errors. Re-dialing the customer service phone, resulting in relatively low efficiency. In terms of enterprises, due to the poor user experience of telephone services, it also affects the us...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/247H04M1/725H04M1/724H04M1/72469H04M1/72484
CPCH04M1/2471H04M1/2477H04M3/493H04M19/04H04M2203/254H04M2250/74H04M1/247H04M1/724G06F3/0482
Inventor 贾鑫
Owner ZTE CORP
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