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Seamless call transitions with escalation-aware notifications

A call conversion, seamless technology, applied in image communication, telephone communication, communication supplementary services, etc., can solve problems such as insufficient user experience, inability to present video calling technology to users, and mainstream communication forms only audio calls.

Inactive Publication Date: 2016-05-18
MICROSOFT TECH LICENSING LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, these features are not yet particularly well integrated and various user experience aspects are lacking
[0002] For example, although many devices support video calls, the dominant form of communication is still audio-only calls
Although the technology used for video calling has matured, the user experience is still suboptimal
For example, while participating in an audio-only call, there is no easy way for the user to benefit from available video calling technology, or undesired behavior may occur when attempting to use video calling technology
[0003] There is still room for improvement as users face barriers when trying to take advantage of different modes of communication

Method used

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  • Seamless call transitions with escalation-aware notifications
  • Seamless call transitions with escalation-aware notifications
  • Seamless call transitions with escalation-aware notifications

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0031] Example 1 - Exemplary Overview

[0032] The techniques described herein can be used in a variety of seamless call transition scenarios, and their adoption can provide improved techniques for communicating via different call types. The user interface enables better seamless call transitions. Other features described herein can be implemented to customize the calling experience to user preferences. An overall good user experience with smoother transitions between call types can be obtained.

[0033] Where an audio-only call is escalated to a video call, the receiving user (ie, invitee) may be online at multiple endpoint devices. As described herein, in some embodiments, invitations may only be displayed at endpoint devices involved in audio-only calls.

[0034] This arrangement can help preserve privacy where one endpoint device is in a different location. For example, if the user happens to be online on the home endpoint device, and a call occurs outside the home, ...

example 2

[0042] Example 2: Exemplary System for Seamless Call Transition

[0043] figure 1 is a block diagram of an exemplary system 100 that implements seamless call transitions as described herein.

[0044] For context purposes, figure 1 A communication device 110 is shown engaging in communication with another (eg, remote) communication device 190 via one or more networks 180 .

[0045] In an example, the communication device 110 includes a call controller 120 and a contacts database 125 . Transformation configuration data 130 may include preferred applications for use with a particular call type. Call transition status 137 can track the status of call transitions, as described herein.

[0046]The communication device 110 is capable of supporting two simultaneous calls 172 , 174 of different call types with another communication device 190 . As shown, the call can be hosted by two different applications, a phone call application 140A in communication with its counterpart 140B...

example 3

[0051] Example 3 - Exemplary Method for Seamless Call Transition

[0052] figure 2 is a flowchart of an exemplary method 200 for implementing seamless call transfer and can be implemented in, for example, figure 1 in the system shown.

[0053] Method 200 is typically performed after a first call (eg, calling an application with a phone) has been established. In fact, while the first call is in progress, the call progress user interface is displayed.

[0054] At 210, it is determined whether a seamless call transition to a second call of a second call type (eg, different from the first call) is possible. This determination can be made while the first call of the first call type is in progress. As described herein, this determination can be based on the capabilities of the other communication device, network conditions, and the like. At this point, there is no need to establish a second call.

[0055] At 220, in response to determining that seamless call transition is p...

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PUM

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Abstract

While a device is engaged in an audio-only call, an incoming video call can be received. Video call context information can be included as part of the incoming video call notification, and such information can include an indication that the incoming video call is in fact an escalation of the audio-only call. Based on the call context information, a variety of actions can be taken. For example, the audio-only call can be seamlessly transitioned to the video call.

Description

Background technique [0001] Mobile phones now have functions and applications that provide a wide variety of communication modes. For example, a single device can now support conventional telephone calls, Voice over Internet Protocol (VoIP) calls, video calls, and so on. However, these features are not yet particularly well integrated, and various user experience aspects are lacking. [0002] For example, although many devices support video calls, the dominant form of communication is still audio-only calls. Although the technology for video calling has matured, the user experience is still not optimal. For example, users may not be presented with an easy way to benefit from available video calling technologies while participating in an audio-only call, or unexpected behavior may occur when attempting to use video calling technologies. [0003] There is still room for improvement because users face obstacles when trying to take advantage of different modes of communication....

Claims

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Application Information

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IPC IPC(8): H04L29/06H04W4/16H04M1/725H04M1/72454
CPCH04L65/4015H04W4/16H04L65/1089H04W4/50H04M1/72454H04N7/147
Inventor S·克里希纳摩尔第H·M·勒罗伊R·M·格雷纳恩根J·格雷尔O·奥拉通吉B·E·P·维贝里
Owner MICROSOFT TECH LICENSING LLC