Smart TV maintenance method, system, server, and mobile terminal

A smart TV and mobile terminal technology, applied in the field of TV, can solve the problem of high cost, reduce labor costs, improve the success rate of fault repair, and enhance the effect of automatic processing

Active Publication Date: 2020-02-18
TCL CORPORATION
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This has high requirements for users and requires user participation, and maintenance personnel still need to visit the site after analyzing the logs, and the cost of site visits is quite high

Method used

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  • Smart TV maintenance method, system, server, and mobile terminal
  • Smart TV maintenance method, system, server, and mobile terminal
  • Smart TV maintenance method, system, server, and mobile terminal

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Embodiment Construction

[0027] In order to make the purpose, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described The embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without making creative efforts belong to the protection scope of the present invention.

[0028] see figure 1 , figure 1 It is a schematic diagram of the implementation flow of the smart TV maintenance method provided by the first embodiment of the present invention. The smart TV maintenance method is described from the side of the maintenance server. The method includes:

[0029] S101. The maintenance server receives identifica...

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Abstract

The invention discloses intelligent television maintenance methods and system, a server and a mobile terminal. The method comprises the steps that a maintenance server receives identifier information of a broken-down intelligent television sent from the mobile terminal; the maintenance server searches and displays basic parameter information of the intelligent television according to the identifier information, and acquires fault description information of the intelligent television input by a user; the maintenance server acquires and displays fault determination basis information to the intelligent television and a log server, so that the user analyzes the fault of the intelligent television according to the fault determination basis information; and the maintenance server receives a fault processing order and instructs the intelligent television to perform fault repair operation according to the order. In the method, the maintenance server instructs the intelligent television to perform fault repair operation, thereby enhancing the automatic processing of the intelligent television fault, reducing manpower cost, and improving success rate of fault repair.

Description

technical field [0001] The invention belongs to the technical field of televisions, and in particular relates to a maintenance method and system for an intelligent television, a server, and a mobile terminal. Background technique [0002] With the development of science and technology, more and more smart TVs have entered thousands of households, and the system of smart TVs is more complicated than that of non-smart TVs, and users can also install software at will, which makes smart TVs more expensive than non-smart TVs. prone to failure. [0003] In the prior art, the after-sales inspection requires the user to manually run the inspection software on the TV, and the inspection software collects the logs on the TV, and then transmits the logs to the server for diagnosis by maintenance personnel. This has high requirements on users and requires user participation, and after the maintenance personnel analyze the logs, they still need to visit the site for maintenance, and the...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04N21/24H04N21/442
CPCH04N21/2404H04N21/2405H04N21/4424
Inventor 刘伟
Owner TCL CORPORATION
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