Communication method and system based on express service

Abstract

The invention discloses a communication method and a communication system based on an express delivery service. The communication system comprises an application terminal for providing user operation, request access, call initiation and calling status monitoring, and accesses a user database through an application server; the user database is used for recording and managing basic information of users, service data of users and system operating data; and a communication gateway is butted with telecom operators, and is used for realizing interconnection of a telephone calling channel, a short message transceiving channel and the telecom operators. According to the communication method and the communication system, a specific contact number of a good receiving client does not need to be displayed on a paper express delivery bill, a courier can initiate a calling request to a client by clicking order information requiring good delivery through a terminal, the whole communication is established through unified service telephone callback, and the courier does not know personal number of the client during the whole communication process, thereby ensuring personal communications information security of the client, improves communication success rate of the courier and the client, and facilitating the first time delivery of express.

Description

technical field [0001] The invention belongs to the communication field, in particular to a communication method and system based on express delivery services. Background technique [0002] At present, the last mile service personnel in the express logistics industry communicate with customers by telephone through the courier using his personal mobile phone to communicate with the customer's telephone number on the express delivery list. Has obvious flaws: [0003] On the one hand, all customer information must be fully displayed on the order posted on the express, which may easily cause customer information leakage; on the other hand, the private mobile phone number of the courier is often considered by customers as harassing calls and rejected, resulting in poor communication ;Finally, the courier company cannot supervise the communication content between the courier and the customer. Once there is a problem in the communication, if the customer complains, the courier com...

AI Technical Summary

Problems solved by technology

[0003] On the one hand, all customer information must be fully displayed on the order posted on the express, which may easily cause customer information leakage; on the other hand, the private mobile phone number of the courier is often considered by customers as harassing calls and rejected, resulting in poor communication ;Finally, the courier company cannot supervise the communication content between the courier and the customer. Once there is a problem in the communication, if the customer complains, the courier company has no basis to check

Images