Multi-channel client information processing system and processing method

An information processing system and information processing method technology, applied in the field of data processing, can solve problems such as unfavorable expansion, complex contact information model, etc., and achieve the effect of fast processing speed and huge amount of information

Inactive Publication Date: 2016-09-28
北京思特奇信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Traditional contact information storage uses relational database storage. Due to the diversity of contact information in various channels, the contact information model is too complex and not conducive to expansion.

Method used

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  • Multi-channel client information processing system and processing method

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Embodiment Construction

[0033] The principles and features of the present invention are described below in conjunction with the accompanying drawings, and the examples given are only used to explain the present invention, and are not intended to limit the scope of the present invention.

[0034] Such as figure 1 As shown, a multi-channel customer information processing system includes an information collection module, an information storage module, an information archiving module and an information display module,

[0035] The information collection module is used to collect customer information from multiple information channels;

[0036] The information storage module is used to store the customer information collected by multiple information channels by using the rowkey data combination method;

[0037] The information archiving module is used to screen the customer information stored in the rowkey data combination mode according to the set keywords, and archive the screened customer information ...

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Abstract

The invention provides a multi-channel client information processing system and a processing method. The system comprises an information collection module for collecting client information from multiple information channels, an information storage module for storing the client information collected from multiple information channels through a rowkey data combination means, an information filing module for sorting and filing client information and an information displaying module for calculating client satisfaction scores from the filed client information and displaying the scores in a chart. The client information is obtain from multiple channels and is massive. The method for processing massive client information is fixed, with fixed storage structure, and fixed analyzing and query method. The information is displayed in a chart. The system and method have the advantages of fast processing client information, thereby providing a supporting tool for maintaining enterprise and user relationship for the service industry.

Description

technical field [0001] The invention mainly relates to the technical field of data processing, in particular to a multi-channel customer information processing system and processing method. Background technique [0002] With the continuous development of the service industry, such as China Telecom, customer data has become increasingly large, customer relationship maintenance has become an effective means to enhance the core competitiveness of enterprises, and customer relationship maintenance has enhanced the long-term sustainable development capabilities of enterprises. Loyal customers brought by good customer relationship maintenance have a huge contribution to the enterprise and can greatly improve the profitability of the enterprise. [0003] The customer contact center has gradually become an important part for enterprises to solve service problems, improve service efficiency and win marketing opportunities. Therefore, only by effectively managing customer contact, an...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q30/02G06Q30/06
CPCG06Q30/01G06Q30/0201G06Q30/0623
Inventor 赵兴雨
Owner 北京思特奇信息技术股份有限公司
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