Method and system for achieving intelligent guidance of self-service terminal

Abstract

The invention discloses a method and system for achieving intelligent guidance of a self-service terminal. The method comprises the steps that the self-service terminal detects the state of the self-service terminal itself regularly and sends detection state information of the self-service terminal to a server, when it is detected that the self-service terminal breaks down, address information of a normal self-service terminal which is closest to the broken self-service terminal is inquired from the server; the server obtains the address information of the normal self-service terminal which is closest to the broken self-service terminal through calculation and inquiring and feeds the address information back to the broken self-service terminal; the broken self-service terminal displays the address information on an interface. According to the method and system for achieving intelligent guidance of the self-service terminal, the address information of the normal self-service terminal which is closest to the position where the broken self-service terminal is located and can work normally can be displayed on the interface of the broken self-service terminal, a user is promoted and guided to do business to other nearby self-service terminals capable of working normally, and the user experience is greatly improved.

Description

technical field [0001] The invention relates to the technical field of self-service terminals, in particular to a method and system for realizing intelligent guidance of self-service terminals. Background technique [0002] The self-service terminal is based on the design concept of "24-hour self-service". The self-service terminal can alleviate the problem of excessive traffic in traditional business halls, make up for the lack of original business hours, and solve the long-term needs of customers to handle business in the business hall. Time to worry about waiting in line, so that customers feel relaxed, convenient and considerate service. Self-service terminals have the advantages of saving personnel expenses, reducing operating costs, and 24-hour continuous work. They can be placed in public places such as telecommunications business halls, toll collection points, stations, docks, airports, and large shopping malls. [0003] With the large-scale application of self-serv...

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to provide a method and system for realizing intelligent guidance of self-service terminals, which can solve the problem of inconvenience caused to users due to failure of self-service terminals, and improve users' experience of using self-service terminals

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