Method and system for achieving intelligent guidance of self-service terminal

A self-service terminal, intelligent technology, applied in the direction of complete banking system, complete banking system, coinless or similar appliances, etc., can solve problems such as inconvenient use, and achieve the effect of improving user experience

Inactive Publication Date: 2017-01-04
武汉精伦电气有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to provide a method and system for realizing intelligent guidance of self-service terminals,

Method used

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  • Method and system for achieving intelligent guidance of self-service terminal
  • Method and system for achieving intelligent guidance of self-service terminal
  • Method and system for achieving intelligent guidance of self-service terminal

Examples

Experimental program
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Embodiment 1

[0046] Embodiment 1. A method for realizing intelligent guidance of a self-service terminal. Combine below Figure 1 to Figure 3 The method provided in this embodiment will be described in detail.

[0047] see Figure 1 to Figure 3 , a method for realizing intelligent guidance of a self-service terminal, which is applied to a self-service terminal, S1. The self-service terminal regularly detects its own state and sends its own detection state information to the server, and when it detects that it has a failure, it also sends to the server Request information for querying the address information of the normal self-service terminal closest to itself.

[0048] Specifically, the self-service terminal regularly detects its own state and sends its own detection state information to the server. When detecting a failure of itself, send the detection status information and request information to the server, the request information specifically refers to the server querying the addre...

Embodiment 2

[0071] Embodiment 2. A system for realizing intelligent guidance of a self-service terminal. Combine below Figure 4 to Figure 5 The method provided in this embodiment will be described in detail.

[0072] see Figure 4 to Figure 5 , the present embodiment provides a self-service terminal that realizes intelligent guidance of the self-service terminal, and the self-service terminal mainly includes a detection sending unit, a receiving unit and a display unit.

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Abstract

The invention discloses a method and system for achieving intelligent guidance of a self-service terminal. The method comprises the steps that the self-service terminal detects the state of the self-service terminal itself regularly and sends detection state information of the self-service terminal to a server, when it is detected that the self-service terminal breaks down, address information of a normal self-service terminal which is closest to the broken self-service terminal is inquired from the server; the server obtains the address information of the normal self-service terminal which is closest to the broken self-service terminal through calculation and inquiring and feeds the address information back to the broken self-service terminal; the broken self-service terminal displays the address information on an interface. According to the method and system for achieving intelligent guidance of the self-service terminal, the address information of the normal self-service terminal which is closest to the position where the broken self-service terminal is located and can work normally can be displayed on the interface of the broken self-service terminal, a user is promoted and guided to do business to other nearby self-service terminals capable of working normally, and the user experience is greatly improved.

Description

technical field [0001] The invention relates to the technical field of self-service terminals, in particular to a method and system for realizing intelligent guidance of self-service terminals. Background technique [0002] The self-service terminal is based on the design concept of "24-hour self-service". The self-service terminal can alleviate the problem of excessive traffic in traditional business halls, make up for the lack of original business hours, and solve the long-term needs of customers to handle business in the business hall. Time to worry about waiting in line, so that customers feel relaxed, convenient and considerate service. Self-service terminals have the advantages of saving personnel expenses, reducing operating costs, and 24-hour continuous work. They can be placed in public places such as telecommunications business halls, toll collection points, stations, docks, airports, and large shopping malls. [0003] With the large-scale application of self-serv...

Claims

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Application Information

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IPC IPC(8): G07F19/00G07F9/02
CPCG07F19/209G07F9/023
Inventor 张振华
Owner 武汉精伦电气有限公司
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