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Information processing system and method

An information processing method and knowledge technology, applied in semantic analysis, knowledge expression and other directions, can solve the problems of low efficiency and high cost of manual knowledge realization, and achieve the effect of improving efficiency, high accuracy and pertinence, and improving recognition accuracy.

Active Publication Date: 2020-06-19
SHANGHAI XIAOI ROBOT TECH CO LTD
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  • Claims
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Problems solved by technology

[0006] The present invention provides an information processing system and method to solve the problems of high cost and low efficiency of manual entry of knowledge into different project knowledge bases

Method used

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  • Information processing system and method
  • Information processing system and method
  • Information processing system and method

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Embodiment Construction

[0019] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments. Note that the aspects described below in conjunction with the drawings and specific embodiments are only exemplary, and should not be construed as limiting the protection scope of the present invention.

[0020] The most primitive and simplest form of the basic knowledge points in the knowledge base is the commonly used FAQ, and the general form is a "question-answer" pair. In the present invention, "standard question" is a text used to represent a certain knowledge point, and the main goal is to express clearly and facilitate maintenance. For example, "RBT Tariff" is a clear standard description. The "ask" here should not be understood as "inquiry" in a narrow sense, but should be understood as an "input" in a broad sense, and the "input" has a corresponding "output". For example, for semantic recognition used to control the system, an instr...

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Abstract

The invention provides an information processing system and an information processing method. The information processing method comprises steps of: grouping knowledge in a knowledge base so as to acquire multiple knowledge sets, wherein each knowledge set is associated with a knowledge type, the knowledge points of each knowledge set comprises questions and related answers and the questions include standard questions and expanded questions thereof; and assigning at least one knowledge set in the multiple knowledge sets for an account according to a knowledge type required by the account and using the knowledge set for question responses of the user questions of the account. According to the invention, a public knowledge base can be used by different projects, so efficiency is greatly increased.

Description

technical field [0001] The invention relates to the technical field of human-computer interaction, in particular to an information processing system and method for intelligent question answering. Background technique [0002] Human-computer interaction is a science that studies the interactive relationship between systems and users. A system can be a variety of machines, or it can be computerized systems and software. For example, various artificial intelligence systems, such as intelligent customer service systems, voice control systems, etc., can be realized through human-computer interaction. [0003] The intelligent question answering system is a typical application of human-computer interaction, in which when the user asks a question, the intelligent question answering system gives the answer to the question. To this end, there is a set of knowledge base in the intelligent question answering system, which contains a large number of questions and answers corresponding ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06N5/02G06F40/30
CPCG06F40/30G06N5/025
Inventor 华靓朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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