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Method and system for uploading screen recording files

A file and screen recording technology, applied in the computer field, can solve problems such as inconvenient work for agents

Inactive Publication Date: 2017-03-08
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The agents receive more customers every day, and generate more screen recording files. If the method of manually uploading the screen recording files is adopted, it will bring more inconvenience to the work of the agents.

Method used

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  • Method and system for uploading screen recording files
  • Method and system for uploading screen recording files
  • Method and system for uploading screen recording files

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Embodiment Construction

[0047] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0048] The uploading method of the screen recording file provided in the embodiment of the present invention can be applied to such as figure 1 shown in the application environment. The client terminal 102 and the agent terminal 104 are connected via a network. The agent terminal 104 is connected to the server 106 through a network. The client terminal 102 is connected to the server 106 via a network. The client sends the information required for handling business to the server 106 through the client terminal 102 . When the agent terminal 104 and the client terminal 102 are connected to a video...

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Abstract

The invention relates to a method and a system for uploading screen recording files. The method comprises the following steps: an agent terminal runs a first application, performs screen recording and generates screen recording files through the first application, and stores the screen recording files under a storage directory; a second application is run, and whether there are screen recording files under the storage directory is detected according to a set frequency through the second application; and when screen recording files are detected through the second application, the screen recording files are acquired and moved from the storage directory to an upload directory, and the screen recording files under the upload directory are uploaded to a server in batch. By using the method, screen recording files can be uploaded automatically without manual operation.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a screen recording file uploading method and device, a screen recording file receiving method and a screen recording file uploading system. Background technique [0002] When handling business in the business hall of a bank, customers usually need to line up first and then handle it at the window. In order to save customers' time, some banks have introduced an operation mode in which agents handle business for customers through remote video calls. The call between the agent and the customer and the operation of the agent will be recorded, and a screen recording file will be generated after the call is over. The screen recording file is a video file, and you can view the scene where the agent handles business for the customer by playing the screen recording file. After the screen recording file is generated, it needs to be uploaded to the server for backup. Traditional upload...

Claims

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Application Information

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IPC IPC(8): H04L29/08H04L29/06
CPCH04L63/0815H04L67/02H04L67/025
Inventor 宋扬高洪喜
Owner PING AN TECH (SHENZHEN) CO LTD