A method and device for pushing a business abnormal reason page

Abstract

The present invention provides a method and device for pushing a service abnormal reason page, relates to the field of communication technology, and is invented for enabling users to know the reasons for service abnormalities in time and improving user experience. The method includes: receiving a user's Internet access request; sending an access authentication request to Radius according to the Internet access request, including the user's authentication information in the access authentication request; receiving the first access authentication success message sent by Radius, wherein the first access authentication The incoming authentication success message is sent by Radius when the user's authentication information fails to be authenticated. The first access authentication success message carries the abnormal domain identifier and the redirection URL corresponding to the cause of the business exception; the user is marked according to the abnormal domain identifier , and when the user initiates a network access request, the user's access page is redirected to the page corresponding to the redirection URL according to the network access request. The invention is used in broadband services.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method and device for pushing a business abnormal reason page. Background technique [0002] Broadband service is a high-speed Internet access service provided by communication companies for users. At present, after a user handles a broadband service, the communication company will assign an account number and a password to the user. When using broadband, the user uses the account number and password to initiate a dial-up Internet access request through the dial-up program. BRAS (Broadband Remote Access Server, Broadband Remote Access Server) receives the user's Internet access request, and initiates an access authentication request to Radius (Remote Authentication Dial In User Service, remote user dial-in authentication service), which carries the user's authentication information . Radius authenticates the user's authentication information. If it is determi...

AI Technical Summary

Problems solved by technology

[0003] In this case, because only the error code is fed back to the user, and ordinary users cannot determine the problem of the broadband service according to the error code, the solution that cannot be used in the prior art cannot make the user understand the problem of the broadband service in a timely manner. thus affecting the user experience

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